Unexplained increase in balance

Any pay at pump transactions, hotel stays, or rental cars? they’d be the most normal culprits

To be fair, I think that this would be the same at any bank if they showed you your pending balance front and centre, rather than your cleared balance.

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You could contact support in app to confirm you can search contact us in the help tab to find chat.

Hey :wave:

It could well be an auth payment that has expired and gone back into your account.

These don’t always show on your transaction feed, however if you contact us in the app we should be able to shed some more light on what’s happened!

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Hi,
It’s okay thank you. I think I’ve worked out what it was. We paid in full for an online order, but the shipment was split and the merchant reduced three amount. When they shipped the remaining items another transaction appeared. The difference matched the changes I saw.

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