# Unable to withdraw money from my pot **URL:** \ **Category:** Help\ **Created:** [1 May 2019 21:57 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457 "2019-05-01T21:57:23Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Mogolent](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@Mogolent](https://community.monzo.com/u/Mogolent)\ **Post date:** [1 May 2019 21:57 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457/1 "2019-05-01T21:57:24Z")
Hello guys I’m unable to withdraw money from savings pot because of wrong amount… I have £12 in a pot: ![image](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/3X/5/1/51768de144127902b05b0d61a5da1a152b586e04.jpeg) But I’m able to withdraw £5 only… ---
**Author:** ![SouthseaOne](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/southseaone/32/87138_2.png) [@SouthseaOne](https://community.monzo.com/u/SouthseaOne)\ **Post date:** [1 May 2019 21:59 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457/2 "2019-05-01T21:59:25Z")
Curious one Absolutely nothing we can do on here other than look on and wonder Have you caught them on chat in app? Would be interested to hear what, if anything, has caused this ---
**Author:** ![gallifreyangirl](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gallifreyangirl/32/96820_2.png) [@gallifreyangirl](https://community.monzo.com/u/gallifreyangirl)\ **Post date:** [1 May 2019 22:37 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457/3 "2019-05-01T22:37:08Z")
Have you tried changing the picture or adding a penny to the pot as this can rectify the amount I believe. ---
**Author:** ![jbond312](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/jbond312/32/30977_2.png) [@jbond312](https://community.monzo.com/u/jbond312)\ **Post date:** [1 May 2019 23:25 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457/4 "2019-05-01T23:25:07Z")
Did you sign up and start using the “new look” Monzo app on iOS here: > [@We're working on a new look for the Monzo app](https://community.monzo.com/t/were-working-on-a-new-look-for-the-monzo-app/65333): > > EDIT: There have been many updates to this thread over the past few months. If you’re new to this thread, please start by reading our last State of the World update here: Original post below Hi everyone wave We’re making some improvements to navigation of the Monzo app and would love to get some early feedback from you! We started thinking about a new navigation for the Monzo app a few months ago and have an early prototype that brings some of these new elements to the app. This is just o… If so, then it appears to be a known issue as none of my pots show correctly either. Depositing 1p into it should refresh the total correctly. It is pretty annoying though. ---
**Author:** ![danmullen](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/danmullen/32/24276_2.png) [@danmullen](https://community.monzo.com/u/danmullen)\ **Post date:** [2 May 2019 00:06 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457/5 "2019-05-02T00:06:03Z")
This is extremely poor if true. There is no way that a bank should be releasing software with a bug like this present! ---
**Author:** ![Lucky](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/lucky/32/36344_2.png) [@Lucky](https://community.monzo.com/u/Lucky)\ **Post date:** [2 May 2019 00:29 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457/6 "2019-05-02T00:29:02Z")
It is an opt in beta so you accept the risks if you have opted in 🙂 ---
**Author:** ![danmullen](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/danmullen/32/24276_2.png) [@danmullen](https://community.monzo.com/u/danmullen)\ **Post date:** [2 May 2019 06:35 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457/7 "2019-05-02T06:35:25Z")
Yes, it’s a beta. Before that, presumably they would have had an alpha. There would have been various versions following rounds of internal testing before releasing a public beta, _public_ being the key word. When software is at that stage, I fully agree you should expect to find issues that don’t make it into the final build. However, for a bank to release a public beta that includes a bug that means your balance(s) aren’t displayed properly and you can’t access your money is sloppy IMHO. Exacerbated by the fact that apparently the “fix” is to deposit a penny! It’s laughable, honestly 😂 ---
**Author:** ![Mogolent](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@Mogolent](https://community.monzo.com/u/Mogolent)\ **Post date:** [2 May 2019 06:43 UTC](https://community.monzo.com/t/unable-to-withdraw-money-from-my-pot/66457/8 "2019-05-02T06:43:42Z")
Thanks for your replies! Yes, it’s new beta design. I’m not complaining about anything I just asked how to solve this problem and @jbond312 solved 🙂 I was unable to find topic with known issues so sorry about this!