# Unable to make an account (Keeps looping) **URL:** \ **Category:** Help\ **Created:** [25 July 2019 12:43 UTC](https://community.monzo.com/t/unable-to-make-an-account-keeps-looping/74258 "2019-07-25T12:43:01Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![CBruin](https://avatars.discourse-cdn.com/v4/letter/c/13edae/32.png) [@CBruin](https://community.monzo.com/u/CBruin)\ **Post date:** [25 July 2019 12:43 UTC](https://community.monzo.com/t/unable-to-make-an-account-keeps-looping/74258/1 "2019-07-25T12:43:01Z")
I just moved to the UK from Canada and will be staying here for the long term. I installed the app on my phone, and when I go to register, I am unable to. I enter my gmail, I receive the email, I click the “Log in to Monzo” button, and it brings me to the same page, asking me to enter my email address and send another magic link. This loops forever, I can’t proceed to make an account. How do I fix this? ---
**Author:** ![cookywook](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/cookywook/32/24136_2.png) [@cookywook](https://community.monzo.com/u/cookywook)\ **Post date:** [25 July 2019 17:13 UTC](https://community.monzo.com/t/unable-to-make-an-account-keeps-looping/74258/2 "2019-07-25T17:13:26Z")
Split this topic on 25 July 2019 17:13 UTC 10 posts were merged into an existing topic: [New sign up - app crashes on multiple devices](https://community.monzo.com/t/new-sign-up-app-crashes-on-multiple-devices/74272) ---
**Author:** ![cookywook](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/cookywook/32/24136_2.png) [@cookywook](https://community.monzo.com/u/cookywook)\ **Post date:** [25 July 2019 17:13 UTC](https://community.monzo.com/t/unable-to-make-an-account-keeps-looping/74258/3 "2019-07-25T17:13:26Z")
Closed on 25 July 2019 17:13 UTC