Unable to login

Help
#1

Hello,

I went to transfer some money and my Monzo account was logged out, however i never logged out. but i try to login and it says my phone code is invalid, although its definitely correct.

anyone else had problems? and how to resolve?

#2

Double check you’re tapping sign in and not the set up new account option. If that doesn’t work try deleting and reinstalling the app

#3

I’m going to go with wrong email.

Double check that you’re definitely using the correct email.

1 Like
#4

Both correct phone & email, tried reinstalling also :S

#5

Email help@monzo.com and they’ll be able to look into it for you

#6

Still no reply, how strange…

#7

Have you tried calling the number on your card?

1 Like
#8

Try logging into web.monzo.com and give customer services a call and explain what you’ve tried.