I’ve had to phone them up on at least three occasions now to reset my passwords and memorable info when I’ve managed to lock the app because I’ve put the wrong answer in too many times.
I mean, the account is great, I got a good switching deal and some useful linked accounts, and they are always very helpful on the phone. But the whole password/memorable phrase mess is a prime example of what’s wrong with ‘security theatre’. There’s simply too much to remember.
ETA: Just seen Kevyn’s reply re: security key. That’s another reason I had to phone up and reset everything, old phone broke and I had to get a new one. Then I discovered I couldn’t use my FD app any more. Took literally months before I had the time and patience to go through with another phone call (had to top up my Monzo account instead of transferring in the meantime).
What I find interesting is that under new FCA rules banks with over 70,000 personal current account holders must publish certain details. Monzo are on the list but Starling aren’t
I’m stunned to see TSB so high up the rankings after their phenomenal IT debacle.
And also stunned the Co-op Bank so low! The Co-op’s telephone support used to be excellent - you could reach them 24/7, with virtually no waiting - but they’ve cut it back significantly the past couple of years. I suppose it’s had a big impact.
Saw this in the Metro today I found it quite hilarious but well deserved.
I’ve always had great service from them and they are very speedy! I agree having 3 different things to remember is ridiculous I always end up forgetting…
We’re also number one for […] mobile banking services
Where’s the “bullshit alarm” button when you need it?
Also I find these ads quite pretentious - surely if you were that great then you wouldn’t need to advertise it, and media & word of mouth would do the job for you for free?
I’m aware of their good reputation for branch opening hours and account opening speed, but curious to know what their online and mobile banking and telephone support is like. Can anyone comment?
. I reckon they are around 200,000 now.
