Just got this email:
We’re back! Your Tymit card will now work normally, both online and in physical locations. We’re so sorry for the temporary drop in card service and we’d like to take this opportunity to explain what happened and our future plans to mitigate this happening again.
This is what happened
On Friday the FCA decided to suspend our card issuer, Wirecard Card Solutions Limited (WDCS), from undertaking any regulated activity. This happened after the group company Wirecard AG filed for insolvency in Germany, earlier last week. WDCS does not hold any of our customers money (we are not a bank and do not hold deposits), but they do issue all Tymit cards. As a result, on Friday afternoon all Tymit cards stopped working at around 3pm UK time for purchases. This was without any advanced notice from WDCS or the FCA that this was going to happen.
Yesterday, following WDCS meeting several conditions laid out by the FCA, they were permitted to resume regulated activity. Therefore, at 00:01 this morning all Tymit cards began working as normal. To say the last 4 days have been a rollercoaster, would be an understatement!
What we are doing about it
We understand that the loss of card functionality is unacceptable and falls short of the expectations we aim to deliver to our customers. To ensure that this doesn’t happen in the future we are setting up mitigating capabilities with alternative providers. This will happen over the coming weeks and we’ll keep you updated on the progress.
We’d like to thank you so much for your patience and understanding during what has been a difficult and uncertain few days. As always, our team are on hand to help if needed, feel free to reach out directly from within the app.
Martin, Founder & CEO