Little update from me!
Tackling this from two ends -
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Seeing if we can do something about the misleading 1-star reviews. So far TP have been asking for pretty excessive amounts of proof before they’d remove a review, and it’s not something we could scale or make into a simple process. But I’m jumping on a call with them this week to see what the options are.
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Doing more to get accurate reviews from customers. (We’re pretty popular after all…). Ideas include having a Rate Monzo option in the app settings or prompting you to help us out with a TP review if you’re having a positive experience. Whilst avoiding not spamming anyone.
Hopefully we’ll be back up to 4 or even 5 stars soon 