Hi there,
This is a long email, but please read it in full as it contains important information about your Tred account and money 
Tred’s mission is to make money work for people and the planet. To date, this has revolved around offering a tree planting debit card, carbon tracking, green marketplace and offsetting to individuals all in our app. Recently, we’ve been receiving more and more requests for business accounts which will provide the same green banking experience to businesses, plus automate all of their carbon reporting, net zero planning and offsetting 
As a small team, we aren’t able to focus on both areas at the same time for now. So we’ve made the tough decision to pause our personal debit card while we focus on offering business accounts.
What does this mean for me?
Rather than switching you to a new Tred account in July as previously communicated, instead we’ll be closing your existing Tred account and returning any remaining funds to you 
Your Tred card will keep working until 28th July or the point when you close your account. We recommend spending your balance ahead of that date.
How to get your Tred balance returned:
- Go to the Profile section of the Tred app and click ‘
Close account’, which will open a pre-populated email addressed to support@tred.earth.
- Attach to this email a copy of a bank statement for the account that you’d like us to transfer your remaining Tred funds into. This account must be in your name and the statement must be from the last 3 months and include your sort code and account number.
- Send the email.
It can take up to 60 days for the final transfer to be made, and you won’t be able to access your Tred account after 28th July if the process is still ongoing. So please share your bank statement asap to avoid the risk of your funds being temporarily inaccessible during the closure process.
Ahead of your account closure, we recommend you take the following steps:
- Try to spend as much of the funds on your Tred card as possible, and avoid topping up any more
- If your Tred card is lost or breaks, please apply to close your account early and we’ll transfer your remaining funds back to you, rather than sending you a replacement card
- Submit any disputes as soon as possible, so we can resolve them before your account is closed. If you have any outstanding issues at the time your account closes (for example, you’re waiting for a refund that’s not yet been made), we’ll continue working with you after your account closure to get everything sorted out.
This link contains the legal info about the termination of your relationship with our card issuer, Nium – you may want to keep it for your records.
Will I be able to use Tred in the future?
The good news is that when we eventually relaunch a personal account it’ll have all the features you’ve been asking for including the ability to pay your friends & Apple/Google pay 
We’ve been incredibly grateful for your contributions to Tred so far. We’ve built the greenest debit card in the UK, planted thousands of trees, offset over 1,000,000kg of CO2 and built a product that thousands are using 
We understand the impact this will have and the team is on-hand to support with any issues. If you have any questions please do get in touch by replying to this email.
Do you own a business?
As we’re launching our Tred business account, if you want to sign up to hear more about it or get early access just click the link below.