# Transaction not recognized button

**URL:** <https://community.monzo.com/t/transaction-not-recognized-button/8117>\
**Category:** Feedback & Ideas\
**Created:** [5 April 2017 08:37 UTC](https://community.monzo.com/t/transaction-not-recognized-button/8117 "2017-04-05T08:37:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![alietors](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alietors/32/5917_2.png) [@alietors](https://community.monzo.com/u/alietors)\
**Post date:** [5 April 2017 08:37 UTC](https://community.monzo.com/t/transaction-not-recognized-button/8117/1 "2017-04-05T08:37:46Z")

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One of the greatest things about Monzo is the instant notification about a transaction or card activity, such as a purchase, paypal activation or ATM interaction.  
I think it could be great if inside the activity we can have a way to report we do not recognize this activity and report it immediately to Monzo.

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**Author:** ![alexs](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexs/32/2443_2.png) [@alexs](https://community.monzo.com/u/alexs)\
**Post date:** [5 April 2017 08:46 UTC](https://community.monzo.com/t/transaction-not-recognized-button/8117/2 "2017-04-05T08:46:52Z")

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It sounds like you’re looking for this?

![](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/2X/c/c2a4d7014e4bbf9bde0b705d5b43b6d130441ac4.PNG)

![](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/2X/c/ce7d51a0cd88ec7de4d391eee4f34fb6f73974a9.PNG)

The button’s at the bottom of each transaction entry, once you tap into it, from the feed.

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**Author:** ![alietors](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alietors/32/5917_2.png) [@alietors](https://community.monzo.com/u/alietors)\
**Post date:** [5 April 2017 08:53 UTC](https://community.monzo.com/t/transaction-not-recognized-button/8117/3 "2017-04-05T08:53:37Z")

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Oh, great!  
I can’t see it, are you using the iOS app? I’m using Android. If this is the case I guess we’re going to get this functionality soon =D

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**Author:** ![alexs](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexs/32/2443_2.png) [@alexs](https://community.monzo.com/u/alexs)\
**Post date:** [5 April 2017 08:58 UTC](https://community.monzo.com/t/transaction-not-recognized-button/8117/4 "2017-04-05T08:58:15Z")

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> [@alietors](#):
>
> I can’t see it, are you using the iOS app? I’m using Android.

Ah, yes I am 🙈

> [@alietors](#):
>
> If this is the case I guess we’re going to get this functionality soon =D

I’m sure you will! 🙂 my guess is it’ll be added along with the merchant feedback item that’s on the [roadmap](https://trello.com/c/gPQt5XY9/42-android-merchant-crowdsourcing-feedback), since that’s the other option in that menu.

In the meantime, if you have concerns about a transaction you can message the support team via the in-app chat feature - all that button does is open the chat anyway.

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**Author:** ![Andy1](https://avatars.discourse-cdn.com/v4/letter/a/a8b319/32.png) [@Andy1](https://community.monzo.com/u/Andy1)\
**Post date:** [5 April 2017 10:04 UTC](https://community.monzo.com/t/transaction-not-recognized-button/8117/5 "2017-04-05T10:04:52Z")

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Don’t hold your breath. The merchant feedback item was moved to the 6 - 9 month back in January.  
With the launch of the full bank expected this year I think they have bigger fish to fry at the moment.

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**Author:** ![alietors](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alietors/32/5917_2.png) [@alietors](https://community.monzo.com/u/alietors)\
**Post date:** [5 April 2017 10:22 UTC](https://community.monzo.com/t/transaction-not-recognized-button/8117/6 "2017-04-05T10:22:39Z")

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Yes, it is fine, it is not an urgent feature and there are workarounds to notify this kind of issues.  
Of course, the full bank it is a big milestone and all the effort is concentrated on it!
