# Transaction feed doesn't load **URL:** \ **Category:** Help\ **Created:** [23 July 2019 16:35 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080 "2019-07-23T16:35:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [23 July 2019 16:35 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/1 "2019-07-23T16:35:42Z")
This monzo app is a bloody joke ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [23 July 2019 16:36 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/2 "2019-07-23T16:36:26Z")
this is all im seeing when i want to see my feed ![Screenshot_20190723-173202_Monzo](https://global.discourse-cdn.com/monzo/original/3X/8/9/897f2680a500e821f962d6531861eb1d0680bcd5.jpeg) ---
**Author:** ![tbutz](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tbutz/32/95851_2.png) [@tbutz](https://community.monzo.com/u/tbutz)\ **Post date:** [23 July 2019 16:37 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/3 "2019-07-23T16:37:10Z")
You’re on the new BETA layout. If you’re having problems switch it off for now. ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [23 July 2019 16:37 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/4 "2019-07-23T16:37:33Z")
i have but i cant even message them in the chat ---
**Author:** ![tbutz](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tbutz/32/95851_2.png) [@tbutz](https://community.monzo.com/u/tbutz)\ **Post date:** [23 July 2019 16:38 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/5 "2019-07-23T16:38:12Z")
Is nothing working in the app at all? Have you tried deleting and re-installing the app? ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [23 July 2019 16:38 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/6 "2019-07-23T16:38:56Z")
yep done that while i was on phone to monzo they ask for screenshot bit hard when i cant send anything via chat ---
**Author:** ![tbutz](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tbutz/32/95851_2.png) [@tbutz](https://community.monzo.com/u/tbutz)\ **Post date:** [23 July 2019 16:41 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/7 "2019-07-23T16:41:35Z")
I don’t know what is causing this, but if a reinstall doesn’t fix it then I don’t have many more options for you. If monzo want a screen shot then ask for an email address and send it that way, or point them to this topic. ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [23 July 2019 16:43 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/8 "2019-07-23T16:43:32Z")
i sent it all im getting is the loading circle going round on data and wifi it happens ---
**Author:** ![tbutz](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tbutz/32/95851_2.png) [@tbutz](https://community.monzo.com/u/tbutz)\ **Post date:** [23 July 2019 16:45 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/9 "2019-07-23T16:45:33Z")
So it works ok on wifi but not on mobile data? ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [23 July 2019 16:46 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/10 "2019-07-23T16:46:04Z")
no it does the same thimg on both ---
**Author:** ![tbutz](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tbutz/32/95851_2.png) [@tbutz](https://community.monzo.com/u/tbutz)\ **Post date:** [23 July 2019 16:48 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/11 "2019-07-23T16:48:12Z")
Okay well in that case your only option I can see is to get Monzo to turn off the new navigation and hope that that fixes the problem for you. ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [23 July 2019 17:02 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/12 "2019-07-23T17:02:44Z")
When was the last time you restarted your phone? That usually helps give the whole phone system a good clear out 🙂 ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [23 July 2019 17:35 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/13 "2019-07-23T17:35:08Z")
about 5 minutes ago ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [23 July 2019 17:51 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/14 "2019-07-23T17:51:38Z")
Are you on the google store version on the beta version? Have you installed anything else today? ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [23 July 2019 22:08 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/15 "2019-07-23T22:08:29Z")
monzo customer servoce told me to try the beta version but still does the same ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [23 July 2019 22:13 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/16 "2019-07-23T22:13:50Z")
It’s very odd as nobody else has reported this on the forum. If it was an app issue there would normally be a few reporting it ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [24 July 2019 07:50 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/17 "2019-07-24T07:50:32Z")
What phone do you use and what operating system version are you on? If you’ve reinstalled and downloaded different versions of the app and they’re not working it sounds like a device issue 🤔 ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [24 July 2019 08:54 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/18 "2019-07-24T08:54:14Z")
my device is fine nothing wrong with my device ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [24 July 2019 08:56 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/19 "2019-07-24T08:56:54Z")
I meant more along the lines that it possibly isn’t compatible due to its out of date OS or its age. If you provide the details I asked we can look at ruling that out too 🙂 ---
**Author:** ![anon67583189](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@anon67583189](https://community.monzo.com/u/anon67583189)\ **Post date:** [24 July 2019 12:21 UTC](https://community.monzo.com/t/transaction-feed-doesnt-load/74080/20 "2019-07-24T12:21:16Z")
its running on the latest software [Next page](https://community.monzo.com/t/transaction-feed-doesnt-load/74080.md?page=2)