Touch ID not working ( Apple Pay )

If you’re getting to the screen and it says hold near reader then I’d assume it’s the case.

Let us know what the outcome is when you try it without the case on.

I’d put money on it working.

Apple is very restrictive with what and who can use the NFC in an iPhone so a lot of apps on the app store for NFC are probably just :poop:

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Yeah but that’s only when manually double tapping . Usually it does it by itself

Anyway yeah I’ll give it a go later . It’s the same case I’ve always used and never had any problem up until this morning .

Will keep updated :+1:t4:

Not working :japanese_goblin:

Think I’ll have to stick to contactless with my Monzo card as this phone is 4 months old and would only go through the process or returning it if it was severely faulty

How many contactless transactions do you have to make before using chip and pin ,’?

It’s an amount in £, it will tell you in the app where you’re at with your limits.

But if you can use it contactless with just the card, it’s not that.

Ok thanks

£300 iPhone 7 from John Lewis 4 months ago . What would you guys recommend? Should I try and factory reset then restore all my data and apps ?

Never dropped it, had it exposed to any water and not changed anything from yesterday when it worked fine. Really odd

Refund and purchase an SE would be what I would do.

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SE is way too expensive

There must be a way to fix it ?

I very much doubt that Apple Pay itself is broken. It will be a setting somewhere, the terminal or you’re holding it wrong.

Has it worked previously?


It’s worked for 4 months every day absolutely fine

All of a sudden this morning it’s down. Tried in Tesco and at a newsagent twice

With your phone locked, don’t put your finger on Touch ID, double tap the power button.

Does the Apple Pay screen appear? Is your Monzo card the top one?

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I even tried removing and adding the card
It then says hold near reader. When I do that nothing happens

I’d give Apple support a call, they’re normally very helpful and will no doubt have extra troubleshooting steps in place that we don’t know about

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Ok I will do they have a uk call centre?

In your Monzo app, go into your account, tap account just under your card then scroll down to “Limits”

Second one down will say “Contactless until Chip & Pin” - £225 then “Left £xxx”

What does yours say?

£185 left

Go here

Click iPhone > Repairs and Physical Damage > The topic is not listed > Type “My Apple Pay has stopped working” > Click Talk to Support now > Put in your IMEI or login and follow the steps


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Take the case off (just in case lol) and then go back to the shop. Double press the power button so that contactless appears and then hold it near the reader and see what happens.

This doesn’t count for Apple Pay

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I wasn’t sure if it did or not, I just wanted to cover all bases

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