Touch ID not working ( Apple Pay )

Tried manually doing it by double pressing the home button. There’s no nfc settings in iOS and I’ve tried rebooting

I’ll remove then add the card later a try

I do have a robust phone case, could that affect it ?

There’s no NFC settings no but there is Wallet & Apple Pay Settings

Go to Settings > Wallet & Apple Pay

Yes if it has RFID or is just very thick

Yeah I found the Apple Pay menu but then what ?

Me Bluetooth was on. Could that have caused it ?

Make sure your double click setting is on and you have a default card set.

You can test it without going to shop to see if the case is the problem. If you have the double click option turned on and you double click, does Apple Pay take over your screen? It’ss go black or white depending on your dark mode setting and show your default card in the top half of the screen

If that doesnt work its an issue with your phone.

If that screen comes up then try Apple pay in a shop without the case on

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Yep everything is in order in the wallet section ( haven’t changed anything or dropped the phone so don’t know why it’s happening )
When I double tap the home button yes it takes me to the usual screen with a picture of my card and says “hold near reader “ or something along those lines

I’ve taken the case off and will give it a go later

I downloaded an NFC scanner and that doesn’t pick it up either

If you’re getting to the screen and it says hold near reader then I’d assume it’s the case.

Let us know what the outcome is when you try it without the case on.

I’d put money on it working.

Apple is very restrictive with what and who can use the NFC in an iPhone so a lot of apps on the app store for NFC are probably just :poop:

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Yeah but that’s only when manually double tapping . Usually it does it by itself

Anyway yeah I’ll give it a go later . It’s the same case I’ve always used and never had any problem up until this morning .

Will keep updated :+1:t4:

Not working :japanese_goblin:

Think I’ll have to stick to contactless with my Monzo card as this phone is 4 months old and would only go through the process or returning it if it was severely faulty

How many contactless transactions do you have to make before using chip and pin ,’?

It’s an amount in £, it will tell you in the app where you’re at with your limits.

But if you can use it contactless with just the card, it’s not that.

Ok thanks

£300 iPhone 7 from John Lewis 4 months ago . What would you guys recommend? Should I try and factory reset then restore all my data and apps ?

Never dropped it, had it exposed to any water and not changed anything from yesterday when it worked fine. Really odd

Refund and purchase an SE would be what I would do.

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SE is way too expensive

There must be a way to fix it ?

I very much doubt that Apple Pay itself is broken. It will be a setting somewhere, the terminal or you’re holding it wrong.

Has it worked previously?


It’s worked for 4 months every day absolutely fine

All of a sudden this morning it’s down. Tried in Tesco and at a newsagent twice

With your phone locked, don’t put your finger on Touch ID, double tap the power button.

Does the Apple Pay screen appear? Is your Monzo card the top one?

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I even tried removing and adding the card
It then says hold near reader. When I do that nothing happens

I’d give Apple support a call, they’re normally very helpful and will no doubt have extra troubleshooting steps in place that we don’t know about

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Ok I will do they have a uk call centre?

In your Monzo app, go into your account, tap account just under your card then scroll down to “Limits”

Second one down will say “Contactless until Chip & Pin” - £225 then “Left £xxx”

What does yours say?