# Touch ID not working ( Apple Pay ) **URL:** \ **Category:** Monzo Chat\ **Created:** [1 July 2020 06:07 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521 "2020-07-01T06:07:32Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [1 July 2020 11:26 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/21 "2020-07-01T11:26:00Z")
I very much doubt that Apple Pay itself is broken. It will be a setting somewhere, the terminal or you’re holding it wrong. Has it worked previously? ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [1 July 2020 11:32 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/22 "2020-07-01T11:32:25Z")
It’s worked for 4 months every day absolutely fine All of a sudden this morning it’s down. Tried in Tesco and at a newsagent twice ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [1 July 2020 11:33 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/23 "2020-07-01T11:33:19Z")
With your phone locked, don’t put your finger on Touch ID, double tap the power button. Does the Apple Pay screen appear? Is your Monzo card the top one? ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [1 July 2020 11:36 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/24 "2020-07-01T11:36:19Z")
Correct. I even tried removing and adding the card It then says hold near reader. When I do that nothing happens ---
**Author:** ![Addzy](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/addzy/32/47047_2.png) [@Addzy](https://community.monzo.com/u/Addzy)\ **Post date:** [1 July 2020 11:36 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/25 "2020-07-01T11:36:33Z")
I’d give Apple support a call, they’re normally very helpful and will no doubt have extra troubleshooting steps in place that we don’t know about ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [1 July 2020 11:37 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/26 "2020-07-01T11:37:12Z")
Ok I will do they have a uk call centre? ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [1 July 2020 11:38 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/27 "2020-07-01T11:38:11Z")
In your Monzo app, go into your account, tap account just under your card then scroll down to “Limits” Second one down will say “Contactless until Chip & Pin” - £225 then “Left £xxx” What does yours say? ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [1 July 2020 11:39 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/28 "2020-07-01T11:39:02Z")
£185 left ---
**Author:** ![Addzy](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/addzy/32/47047_2.png) [@Addzy](https://community.monzo.com/u/Addzy)\ **Post date:** [1 July 2020 11:41 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/29 "2020-07-01T11:41:14Z")
Go here [https://getsupport.apple.com/?caller=home&PRKEYS=](https://getsupport.apple.com/?caller=home&PRKEYS=) Click iPhone \> Repairs and Physical Damage \> The topic is not listed \> Type “My Apple Pay has stopped working” \> Click Talk to Support now \> Put in your IMEI or login and follow the steps 🙂 ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [1 July 2020 11:41 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/30 "2020-07-01T11:41:34Z")
Take the case off (just in case lol) and then go back to the shop. Double press the power button so that contactless appears and then hold it near the reader and see what happens. ---
**Author:** ![Addzy](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/addzy/32/47047_2.png) [@Addzy](https://community.monzo.com/u/Addzy)\ **Post date:** [1 July 2020 11:41 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/31 "2020-07-01T11:41:34Z")
This doesn’t count for Apple Pay ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [1 July 2020 11:42 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/32 "2020-07-01T11:42:00Z")
I wasn’t sure if it did or not, I just wanted to cover all bases ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [1 July 2020 11:42 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/33 "2020-07-01T11:42:43Z")
I’ve tried with the case off. No luck 🤦🏽‍♂️ ---
**Author:** ![Addzy](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/addzy/32/47047_2.png) [@Addzy](https://community.monzo.com/u/Addzy)\ **Post date:** [1 July 2020 11:42 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/34 "2020-07-01T11:42:47Z")
Yh it’s fair enough, i though it did to start with 🙂 ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [1 July 2020 11:44 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/35 "2020-07-01T11:44:00Z")
And you manually activated ApplePay? What did it do? ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [1 July 2020 11:47 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/36 "2020-07-01T11:47:53Z")
Nothing. It said hold near reader so I did I’m on the phone to Applel now FFS I locked my phone after like 10 mins of waiting And it cut me off. So I chose chat and she put me through to the phone number I just phoned And now back on the queue again ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [1 July 2020 12:46 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/37 "2020-07-01T12:46:59Z")
She said try a force restart . Then reset the phone and restore my apps She ran a diagnostic on the phone and said nothing wrong with the nfc sensor Done a force reset . Then a full reset and restored my data . Will try tomorrow . If no good I’ll just use my card from now on as I don’t like the idea of sending my phone off to them Ok it’s still not working. According to Monzo the last time I used Apple Pay was Sunday There’s one app I installed since then and I deleted it but no luck ---
**Author:** ![Brian\_L](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/brian_l/32/55084_2.png) [@Brian\_L](https://community.monzo.com/u/Brian_L)\ **Post date:** [2 July 2020 18:43 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/38 "2020-07-02T18:43:49Z")
I noticed you also posted this on the [MSE Forum](https://forums.moneysavingexpert.com/discussion/6163828/apple-pay-not-working). Out of curiosity which forums that you have posted this issue on has been the most helpful? ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [2 July 2020 19:00 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/39 "2020-07-02T19:00:50Z")
Both. I’m not bothered about it now as I’ve established it can’t be fixed ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [2 July 2020 19:54 UTC](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521/40 "2020-07-02T19:54:49Z")
Why can’t it be fixed? What do you think the issue is? [Previous page](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521.md?page=1) [Next page](https://community.monzo.com/t/touch-id-not-working-apple-pay/100521.md?page=3)