Touch ID no longer working


(Anelda Grové) #1

Hi,

Ever since the name change followed by automatic log out, Touch ID feature not working anymore and I don’t seem able to set it up again.

Will this be fixed in due course?


( related to Monzo CEO, Investor in Monzo ) #2

cant you get touch id enabled on your card screen / your details ?


(Rika Raybould) #3

As @iansilversides asked, are you unable to enable it from your profile under the Card tab of the app?

Does the setting stick when you go in to the profile, turn it on, back out and enter the profile screen again? (From there, you can test by quitting and opening the app again.)

It’s a known issue that Touch ID gets disabled when you fully log out and back in to the app, not being able to enable it again is a problem though!


(Anelda Grové) #4

Is there emoji for d’oh? Yep, just enabled it. Thanks.