# TfL transactions not displayed but money is deducted from the balance **URL:** \ **Category:** Help\ **Created:** [11 June 2017 13:43 UTC](https://community.monzo.com/t/tfl-transactions-not-displayed-but-money-is-deducted-from-the-balance/10383 "2017-06-11T13:43:28Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![anon23935806](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@anon23935806](https://community.monzo.com/u/anon23935806)\ **Post date:** [11 June 2017 13:43 UTC](https://community.monzo.com/t/tfl-transactions-not-displayed-but-money-is-deducted-from-the-balance/10383/1 "2017-06-11T13:43:28Z")
Hello, just reporting a bug I noticed twice now. 🙂 Sometimes TfL transactions aren’t displayed in the feed despite being settled and the money being deducted from the balance. I had this issue twice (on two different cards), and customer support cleared it up and explained it was a TfL charge. The first time was back in January but the second time was just recently - someone sent me some money (through Monzo) and immediately after it seems like the balance didn’t go as far up as it should have. Some time later the TfL charge appeared. If the money is debited from the balance then Monzo obviously knows about it, so why it is not displayed? It makes very poor UX and potentially could drive people away (I trust Monzo and I know they won’t steal my money, but I know a lot of people who’d outright freak out). ---
**Author:** ![alexs](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexs/32/2443_2.png) [@alexs](https://community.monzo.com/u/alexs)\ **Post date:** [11 June 2017 13:52 UTC](https://community.monzo.com/t/tfl-transactions-not-displayed-but-money-is-deducted-from-the-balance/10383/2 "2017-06-11T13:52:34Z")
Hi Andre, Here’s the explanation for the bug - _Emphasis mine._ > [@Funds missing after top up](https://community.monzo.com/t/funds-missing-after-top-up/7274/27): > > Stuart is now dealing with this directly with the customer, and so I’ll be closing this thread - but just to add in another 2 cents - when I looked at the specific transaction in question when writing my reply last night, I checked the back-end data and it appeared we had some of the data such as the amount and vendor, but not all of it. (there’s over a dozen bits of information, mostly various numbers that relate to different things). I also wasn’t able to force resync the information to the feed, which we’re usually able to do. > > **This suggests that TfL can sometimes send the information in stages, and that in this case the information that we use to reflect the balance arrived before the information that displayed the feed items.** I’ve personally never encountered this before, and engineering are definitely aware of all the strange variables that can happen with TfL, but not necessarily every single bug that could potentially happen due to the way TfL process. It’s something that we’ll be able to do a lot more work on once the current accounts launch. ---
**Author:** ![anon23935806](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@anon23935806](https://community.monzo.com/u/anon23935806)\ **Post date:** [11 June 2017 13:55 UTC](https://community.monzo.com/t/tfl-transactions-not-displayed-but-money-is-deducted-from-the-balance/10383/3 "2017-06-11T13:55:50Z")
Yes I did notice that, I’m still reporting it as a bug as it’s still not fixed and makes for very awful UX. I guess if there isn’t enough info to display a transaction (for example, the amount is there but the merchant can’t yet be identified) maybe display a “Pending transaction: x.xx£” until more info is available? Thanks for your reply though 🙂 ---
**Author:** ![alexs](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexs/32/2443_2.png) [@alexs](https://community.monzo.com/u/alexs)\ **Post date:** [11 June 2017 14:32 UTC](https://community.monzo.com/t/tfl-transactions-not-displayed-but-money-is-deducted-from-the-balance/10383/4 "2017-06-11T14:32:39Z")
This bug bothers me quite a bit too, for the reasons you’ve mentioned. My guess is that Monzo have decided not to address it because it will (hopefully) be fixed when the current accounts launch. Since the transaction info from TFL is handled by Monzo’s processor at the moment, Monzo may have less control over what appears when. But Monzo [will be their own processor](https://monzo.com/blog/2017/03/05/outage/) for the current accounts. I could be wrong there though.