Just noticed this little gem has been rolled out to make switching networks easier:
It’s really great how much easier they’re making it. People are so reluctant to switch and put up with bad service, expensive tariffs, and crap customer service when switching should be a no-brainer.
Calling a network to leave can be an absolute nightmare with every trick in the book thrown at you to make you stay. Three are the worst.
I would have expected a lot more people would want to keep their number when switching
I’ve just used this to swap from Sky to VOXI.
I sent a text to Sky, they replied saying how much it would cost to end my plan early. Luckily in my case this was £0, I replied saying I’d like to proceed and a few seconds later I had the PAC. I was dreading having to speak to Sky retentions but luckily I didn’t have to!
I wouldn’t recommend Sky if you live in or work in Manchester City Centre, during peak times data is unusable. They use the O2 network which is very congested here, even my partner who is on O2 struggles to use data.
Anyway, glad to see switching is now simple…
Only time I didn’t was when Orange screwed me. Apparently getting a new contract through them was not the same as upgrading with them…
Long time ago mind, but was so frustrated that they either could not or would not sort it
It’s great from a customer point of view but sim swap fraud will possibly be just that little bit easier…
Exactly what I immediately thought when I read this, especially if the bad guy can get his hands on an unlocked phone for a few minutes. Wonder what they have done to mitigate this.
Some networks are implementing the text switching in way where you have to send your date of birth via text (for example texting PAC DD/MM/YYYY to 65075) to try and combat fraud and other things.
That makes some sense but most organistations don’t seem to realise one’s D.O.B is not a secret.
True, but it does help towards someone random casually picking up your phone and trying it
Absolutely. I suspect (hope) that’s not all they are doing in the background though.
It really is. I’ve tried it today and got my information (well my balance if I leave) sent back to me via text using the above method.
Some companies just don’t get it. I’ve just logged in to my Legal and General account to be greeted with the message that “I’ll soon be able to log in with my email address for a “fast and secure login””
My existing username is a secret, my email address most definitely is not. How is this an improvement? Unbelievable.
In cases like this I cannot believe companies the size of L&G are so stupid so there must be an ulterior motive which they will not reveal to customers.