Hey Chris!
In the last two weeks we made offers to about 10 new COps, most of whom started their two weeks of training yesterday. Some will be starting their training on the 27th.
We have another assessment day happening literally today! That’s when a bunch of people who have passed the application and task stage get invited to the office for a group task and individual in person interviews.
Not sure how many people are in today’s assessment day but usually 15-20 or so. We are trying to onboard new folks as quickly as possible so it’s likely that some of the people from today who land the job will join the group starting on the 27th. Some may have longer notice periods etc and will start training mid-September.
So generally speaking we should have around 20 more people fully trained up and bringing these response times down by this time next month - that’s across all shifts 