I phoned to activate it - even though I’m not going to use it yet because it’d be stupid to use it blind with no access to my account - and to set up a direct debit to pay it off (when I eventually do use it).
I also asked if they could reset my verification code (which lasts for 14 days) - so that when the update comes I can log straight on without having to phone up for a new code. He sent the code (via SMS) twice, but I didn’t receive it. In the end I just said that I’d phone back when the app update comes. I’ve noticed that every time they’ve sent me these verification codes, it’s taken at least two attempts before I actually receive the text.
After being very impressed with my first contact - I’m now thinking about it a bit, and after speaking to them another few times - I must say, they are very blasé about the fact that their app is completely broken for a proportion of their users. They’re inviting people to apply, knowing that some of them aren’t going to be able to use the account.
You’d think they’d be right on it and pushing out an update as fast as is humanly possible, apologising all over the place. Considering it seems to be just an on screen button in the app that’s not working - you wouldn’t think it is a huge massive job to fix (although I’m not a developer so I don’t know).
It’s one thing for me that it’s an additional credit card that I don’t need for anything really, I want to get it working but it’s nothing major, I’m testing and playing about with a few fintech/challenger accounts…
But if this was my current account, or an in use card with a balance on it and they were this relaxed about it, I’d be freaking out/closing my account right now. It’s disappointing.
I noticed that one of the people I spoke to said ‘middle of next week’ for the app update to fix this. I was told Monday at the latest the other day. So - I’m not holding my breath at all for this fix on Monday,
I’ll keep the card in my wallet for a few weeks, watch out for app updates, but if nothing happens I’ll just close the account and chuck the card
Sad, because as I’ve said before, at the start of all this Tandem was the one I was most excited about (even more than Monzo originally).