Phoned them today - they said it had gone through and everything was fine. The process had stopped at the point of the error but the account was opened basically.
They said they’d send me an activation code (by text) to continue setting up the app as next time I opened it, it would ask for a new PIN, activation code and security questions.
The activation code was sent two or three times but I never received it. They asked me to wait while they looked in to it.
They phoned back this afternoon and I successfully received the activation code after they sent it again (they didn’t give any detail on why it failed this morning but it was obviously something on their end).
So I went back to the app, set my PIN and entered the activation code - all fine. However on the next screen where it asks you to set three security questions… the continue button doesn’t work, it registers a press but nothing happens.
So I phoned them back - he actually said, ‘the continue button doesn’t work now?’ Before I told him what the problem was. He said it was a known bug that randomly appears in the app and it’s just a shame I got it on the very next page after my other problems. They’re looking into it and are going to contact me tomorrow.
I asked if it would require an app update and he said, ‘It might do yes.’, So not sure what happens then, if I have the card but can’t use the app!
Not a smooth process at all. But the good thing is, their customer services are VERY good. I spoke to two different people, they were both able to pick up where the other left off without any fuss and they both seemed to really know what they were talking about.