any inside info as to what it was like?
Tandem was going to be a current account much like what Monzo is now.
I’ve just noticed that the pending payment issue is also affecting one of my autosavings roundups from that time too…
I messaged support as a large number were being shown as ‘You’ve not been charged for this’, and they said it’s a visual bug, should update within 2/3 days.
But it’s been 2 and no change yet, but now even more are being shown as ‘You’ve not been charged’
I’ll try to find out what’s been going on with instant notifications for you.
Do tag me if you’re having a problem and I’ll try to get you an answer.
@DanTandem I’ve a £4.51 payment seems to be duplicated by accident (and marked as pending) in my autosavings account. I called to complain earlier and had my complaint logged, was told it’ll take five days for any acknowledgement and possibly eight week’s for a reply, due to a large volume of app based complaints.
I don’t think anyone is looking into correcting the balance of my autosavings though? I’m a bit unsure if the operator even knew Tandem was app only stating that mobile was taking over and how most people interacted with the bank?
Could you ask those who operate the Tandem Feedback forum that there are a number of threads/questions that have been left unanswered.
I also find the round-up literature posted to not match that of what your live agents have been taught. Some are saying it’s a percentage, some are saying it’s only rounding up my CC spending. I’ve sat and tried to manually calculate the round-up figure pending and it match (from any method).
On the plus side, the issue with my autosavings has now corrected itself.
On the minus side, six days later my complaint hasn’t been acknowledged and I never even received a confirmation it was logged or any explanation of what went wrong.
Round-ups is from all linked accounts if you have aggregated, from your nominated account only if that’s all you’ve linked. The FAQs say:
“Round ups will be calculated from transactions across all connected bank accounts and any Tandem credit cards. Money will be collected from your registered debit card once a week.” (FAQs)
Safe to save is a target percentage - but also takes into account your overall financial picture.
Can you let me know where exactly you’ve read any info that doesn’t go with that? Thanks
Also - are you using both rules?
When is Monzo integration likely to happen? Do we have any ETA?
Is it possible to have more features for the autosaver? Like a balance match to your credit card? Rounds it up weekly to same as your credit card balance so you have funds available to pay it off each month