✅ Support for Samsung Pay

That’s because contactless isn’t as widespread in the USA (they’re very backwards). Samsung Pay in the US has MST, which basically tricks an old fashioned swipe card reader without contactless into thinking the card has been swiped.

This is disabled in the UK as we don’t swipe cards anymore.

In the UK, anywhere contactless payments are accepted Apple, Google, Samsung, Fitbit and Garmin pay will be accepted. So there is no difference on acceptance here.

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btw i have note 8 with google pay, just the watch that doesnt support it, not sure if anyone else has replied this (theres been loads of posts!)

Also i have an unrooted phone and touchwizz removed, with my own launcher !

Ive order my Note9 too and tempted by the watch, but feels a waste of money if i cant even pay with it :cry:

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Are you sure you have to unlock your phone? Some Google pay payments can be made with just the screen on.

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Each MST transaction is still tokenised, so even if ‘skimmed’ it would be an unsuccessful attempt to get card details.

I really don’t understand the opposition to Samsung Pay - this was a thread asking if Monzo would supporting Samsung Pay, not whether Samsung Pay should exist or which mobile payment is ‘the best’.

Some people like Samsung Pay, deal with it?

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Android pay isn’t android pay it’s not google pay

Some people don’t like having to support 10 knockoff payment systems when 2 is all we need. Deal with it? :joy:

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Unfortunately, this level of transparency isn’t always possible for various reasons.

I’m afraid Samsung Pay isn’t on the roadmap right now as we haven’t seen a huge demand for it - if more people wanted it then sure, we’d look into it :slight_smile:

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That’s cool Hugh - I’m an Apple user so I really don’t care! :joy:

Outside of this forum - How do you gauge the “demand” for something you don’t offer?

I’ve never once emailed a bank to ask them to introduce instant notifications (for example) - So how would users who DO want Samsung Pay show their interest?

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Good question!

I think engagement is different with challengers, such as ourselves :slight_smile: Maybe you wouldn’t email a legacy bank to ask for a feature, but is that because of the preconception that they won’t introduce it? Or because they don’t make it easy to give feedback?

One of the biggest ways customers get in touch to ask for new stuff is over social media; I think because it’s easy and already ‘integrated’ into people’s lives.

The Community Forum (ie. here!) is also really useful. I think it is important to remember that the demographic on here is a subset of our customers - whilst y’all might be really excited about the latest beta release of iOS 12, how many customers do we actually have running that version? The answer is usually: fairly little :wink:

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I suppose you also take into account how many of your customers currently have a Samsung smartphone for example and of those who have/don’t have google pay setup?

Although this doesn’t provide an indication of those users that haven’t jointed because the feature doesn’t exist.

I think all of the above to be honest.

But I wonder how many other people would have the same attitude as me (eg. not bothering to ask for a feature, because…what’s the point?)

Do you have an easy way to track the requests? If someone asks for “Samsung Pay” via here, or the social media channels - Does that get recorded? Or is it more “general feel”.

I just had a quick twitter search for Samsung Pay and Monzo…

It returned this (amongst others).

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That is a perennial problem…! Currently, we’re working on trying to track bug reports better - my bugs panel was deployed last week and the tracking element is coming this week. Once we have that we will (hopefully) be able to get accurate stats on how many cases of a bug we’re seeing.

Feature requests are more difficult and I think we’ll try to tackle that once we have a solid process for bugs.

At the moment, I’d say so. Tom did do so unscientific analysis on here though.

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No, because Samsung smartphones run Android and have access to Google Pay.

Our aim for NFC payments was simple : to support 100% of the compatible smartphones that our customers use. So that means Apple Pay and Google Pay.

We aren’t scoping out supporting wearable devices with their own OS, or systems that might run on devices that already have access to Google Pay, because it’s a tiny amount of users that would benefit from this, and for all of those users it’s a secondary system since they will always have access to Apple or Google Pay and thus aren’t locked out of NFC payments.

As we operate on our own infrastructure, it’s a considerable amount of work for us to build that only benefits a tiny fraction of our userbase.

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That makes sense, thanks Simonb!

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I can understand why Samsung Pay hasn’t been implemented, but I just gone and pre-ordered myself a Galaxy Watch yo, so joining this bandwagon.

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How do Samsung/Google/Apple/etc Pay actually work in the background?

I would have thought most of the burden was on Apple/Google, Visa and MasterCard?

A bit technical, but this may be of interest:

Via something called MDES (Mastercard digital enablement service).

On a very high level, when you add a card to Google Pay we get an authorisation through Mastercard which can be approved/declined depending on various factors. Once the request has been authorised, a virtual PAN is generated for you and associated with your actual card PAN at the Mastercard level. Any transactions on that virtual PAN get routed to the original PAN by Mastercard with some additional information.

I’m not aware of the specific implementation for Samsung Pay :slight_smile:

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OK, so we can assume it’s pretty similar with all the other phone payment services…

This and the article above seem to indicate to me that the card networks do the vast majority of the legwork and it’s just presented to the bank for authorisation of funds.

So I don’t understand why it’s such a massive massive issue (obviously there is work involved, I know that) to support them all of you support one of them.

I think it’s more than the tech. As I mentioned here…

… Monzo probably have to do more technical integration than other banks because they have an in-house payments processor. Now, you might be right and the actual effort minimal in terms of code changes or whatever (although I believe there’s probably more to it than you think) - but even if you are I imagine there’s time for compliance, audit, paperwork etc.

And then there’s business priorities for Monzo. Rightly or wrongly, I think they’ve made it clear that they believe other functionality is more important and therefore prioritised. While it’s great that we can talk directly to Monzo folk, we need to remember that this isn’t a democracy and that, ultimately, Monzo will make their own decisions (though fortunately having heard and considered our feedback).

Ultimately, if something like Samsung Pay is important to you, then there are other options out there. I’m on record as a Fitbit user and while I’d love Monzo to support it, I know that that’s unlikely. I did, though, own a Starling account just for that purpose - but I’ve only ever used it a single digit number of times, and then only to try it out (or in emergencies). Your mileage, of course, may vary…

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