Summary page not loading as of today.
First thing this morning it loaded but had a “last updated 22nd June” message. Then I went away and back I think, and now it just sits there and never loads.
Other pages in the app load fine. Tried different internet connections.
I have looked at the summary page since 22nd and don’t remember seeing the “last updated” message before, but may have just missed it.
Possibly relevant: my last summary period started 25th May. So I should be in my new period as of today (although I don’t actually get paid until 27th this month so will be manually changing it).
I changed some of my category targets yesterday.
I actually work in customer support for games so should definitely have already tried that lol
I blame the fact that we try to keep uninstall as a last resort, as people sometimes manage to not connect their account first and lose all their progress.
It’s fixed for me now so I couldn’t test it anyway, but I don’t have either of those options (no payments show in the list and I can’t choose a date manually) since the last update. I figured it was because my pay went in over a month ago.
But perhaps it’s a bug because I’ve since found out in another thread that I’m also missing a close button on a message about setting a budget in the summary page! EDIT: Turns out you can swipe this away!
My pay goes in tomorrow so we’ll see. If it doesn’t fix it I’ll start a bug report specifically for that.
I’m having this same issue - it did fix eventually (after the payment went in) but it still won’t let me change my date now! Which I do kinda need to do…
Tried to reinstall and it still didn’t work - was the first thing I did. Payment was within the last 30 days too.
I haven’t got it set up as a salary payment though; that might be the issue. I don’t use Monzo as my main account, just for spending money, so maybe that’s why it won’t find the new payments.
Hmm perhaps - don’t know how it decides which payments to show. It doesn’t show transfers from my husband on Monzo, but does show my wages (which are transfers from my boss).
I have the same issue, summary not loading - infinite spinning circle
At the moment i only use Monzo as a spending money account so don’t have any big transactions that would act as my salary. Tried the above suggestion but can’t select a payment or change the start date.
Can also confirm what seems to be the cause above.
I also use my monzo account as a “safer” debit account for disposable income, whatever I have left each month after bills/savings goes into my monzo account.
Since I don’t have a salary going into this account per se, the summary has defaulted to being 1st->1st (a logical default) but appears to break every time a new month starts. Reinstalling the app does seem to “fix” the problem until the next time it is the first of the month.
Would it be possible to just provide a calendar widget to choose the days from which you would like your summary to start rather than a specific payment?