# Sudden topup limitation

**URL:** <https://community.monzo.com/t/sudden-topup-limitation/7857>\
**Category:** Monzo Chat\
**Created:** [11 March 2017 19:29 UTC](https://community.monzo.com/t/sudden-topup-limitation/7857 "2017-03-11T19:29:27Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![alexs](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexs/32/2443_2.png) [@alexs](https://community.monzo.com/u/alexs)\
**Post date:** [11 March 2017 19:35 UTC](https://community.monzo.com/t/sudden-topup-limitation/7857/3 "2017-03-11T19:35:57Z")

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That doesn’t sound like a great experience. The limits aren’t hidden but I expect they do catch some new users like yourself out.

You can view the limits in your app’s setting & here [https://monzo.com/terms/#charges](https://monzo.com/terms/#charges).

After you’ve used the card for [more than 2 months](https://community.monzo.com/t/new-limits/7567?u=alexs), you can ask the customer support team to increase your limits.

**Edit**

But as Ian mentions below, in the meantime you can get yourself verified. I expect that’s what the support team told you. You might not have been able to complete that process immediately but that’s not the same as Monzo “being no help”. It would be good to see their response.

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_[View the full topic](https://community.monzo.com/t/sudden-topup-limitation/7857)._