I’ve topped up, and made a purchase using my Mondo card (via contactless) a couple days ago but still stuck on this screen.
It says “Pop out and treat yourself, the app will unlock when you make your first purchase”.
Try making a purchase with chip & pin. Its probably waiting for you to use the PIN
most problems are usually solved by switching your phone on and off ? also if doesn’t work deleting the app and reinstalling it
This is the modern equivalent of ‘back up all your files and re-install windows’ 
Already tried restarting phone and reinstalling app. Guess I’ll have to try a chip and pin transaction, this seems like a bug though, right?
I wonder if you happened to use an offline terminal. Not sure if that’s possible for your first purchase.
It was a ticket vendor on a train 
Hey Chris,
Sounds like it was an offline transaction and so didn’t hit our servers immediately! That one should come in soon or future purchases should unlock it Sorry!
Hey @tristan funny enough, it just came through! It was indeed an offline transaction 