# Struggling to launch app

**URL:** <https://community.monzo.com/t/struggling-to-launch-app/105252>\
**Category:** Help\
**Created:** [7 September 2020 08:19 UTC](https://community.monzo.com/t/struggling-to-launch-app/105252 "2020-09-07T08:19:13Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![JimRawlings](https://avatars.discourse-cdn.com/v4/letter/j/e0b2c6/32.png) [@JimRawlings](https://community.monzo.com/u/JimRawlings)\
**Post date:** [7 September 2020 08:19 UTC](https://community.monzo.com/t/struggling-to-launch-app/105252/1 "2020-09-07T08:19:13Z")

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Hi, I am really struggling to launch the app on my phone, I’ve done all the re-launches, reboots etc but it just won’t launch from the page I get taken to from the activation email. Considering Monzo alternatives of this can’t be fixed easily. Thanks

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**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\
**Post date:** [7 September 2020 08:26 UTC](https://community.monzo.com/t/struggling-to-launch-app/105252/3 "2020-09-07T08:26:21Z")

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- Delete all your monzo emails
- Delete the app
- Restart your phone
- Reinstall the app
- Make sure you open the most recent email from Monzo and you open this email on the same device that you have the app installed on.

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**Author:** ![BenLeo](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@BenLeo](https://community.monzo.com/u/BenLeo)\
**Post date:** [7 September 2020 09:14 UTC](https://community.monzo.com/t/struggling-to-launch-app/105252/4 "2020-09-07T09:14:07Z")

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Is this on the iOS 14 Beta?

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**Author:** ![JimRawlings](https://avatars.discourse-cdn.com/v4/letter/j/e0b2c6/32.png) [@JimRawlings](https://community.monzo.com/u/JimRawlings)\
**Post date:** [7 September 2020 09:14 UTC](https://community.monzo.com/t/struggling-to-launch-app/105252/5 "2020-09-07T09:14:08Z")

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Hi,

Thanks for replying so quickly. I am on an iPhone 8+ runninng version 13.7.

I follow the link from the eMail which opens a screen with the Monzo logo and the instruction to “tap the button below on your mobile device to sign in to Monzo” below this is a blue “Launch Monzo” box / button. I click this and apart from the processing icon at the top of the screen, nothing happens. I have deleted and reinstalled the app, I have check updates, I have rebooted but this problem has remained exactly the same.

Thanks

Jim

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**Author:** ![kolok](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/kolok/32/46634_2.png) [@kolok](https://community.monzo.com/u/kolok)\
**Post date:** [7 September 2020 09:22 UTC](https://community.monzo.com/t/struggling-to-launch-app/105252/6 "2020-09-07T09:22:31Z")

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Hi Jim,

Make sure you are installing the app from the app store, not from iCloud backups.

Also are you on the iOS 14 beta?

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**Author:** ![JimRawlings](https://avatars.discourse-cdn.com/v4/letter/j/e0b2c6/32.png) [@JimRawlings](https://community.monzo.com/u/JimRawlings)\
**Post date:** [7 September 2020 09:29 UTC](https://community.monzo.com/t/struggling-to-launch-app/105252/7 "2020-09-07T09:29:10Z")

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It says I am on 13.7

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**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\
**Post date:** [6 March 2021 09:29 UTC](https://community.monzo.com/t/struggling-to-launch-app/105252/8 "2021-03-06T09:29:16Z")

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Closed on 6 March 2021 09:29 UTC

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