Statement shows wrong spent amount for one day


For one particular day (in this example Monday 11th of June) the amount of spent is completely wrong (1015.69 in this case). I took a screenshot with all my spending/incoming on that particular day and I have no idea where the amount of 1015.69 is coming from.

(Jonathon) #2

Not sure on this one - might be best reporting it to the in-app chat.


Reported to the in-app chat and been advised to remove the app and reinstall. This seems to fix the issue, now is showing the correct amount.

(Jonathon) #4

Good to hear!

I might be being paranoid, but might want to cover up the full name of your landlord? We live in a GDPR world after all…


Thank you for your concern and suggestion. I still think there is not enough information for this person to be identified, and no personal information of this individual was shared…is just a name that doesn’t mean anything.

(Jonathon) #6

Just a suggestion - I wouldn’t want my name out there if it wasn’t me controlling it :slight_smile:

Plus there is a chance that your landlord lives in London (given your TfL travel) - but agreed it’s not likely to result in identifying an individual, I wasn’t telling you off :smiley:


I’d be careful here. A name is personal information. And the GDPR applies to individuals as well…

[edit] and regardless of legality common courtesy would imply that you don’t publish other people’s details without their permission…

(Richard) #8

In this case, I don’t think the name is covered under GDPR - She is a landlord operating a business. Business names aren’t considered personal information in GDPR

(Jonathon) #9

I don’t know massively, but most landlords I have had have actually had a legal “business name” which is not their name. They never use it other than on the contract mind you.


If her business name differs from her personal name, you might have an argument. But personal information is defined in Article 4(1) of the GDPR as follows:

any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

If the name on that screenshot relates to an identified or identifiable natural person, then it’s covered by GDPR. Regardless of whether that person is identified in her business activities or in her personal ones.


That proves my point that this person cannot be identified…landlord does not live in London and I don’t live there either…it just happen to be there over the weekend. I actually live more than 100 miles from London. It could have said James Smith (apparently there are 38,313 people in UK with this name)… what difference does that make? Anyway…got the point and I’m going to update the picture. The discussion is going way off topic!!!


I’m sorry for that. I care deeply about privacy and data protection, so this got me distracted …