they delete all of them
you can go to incident history at the bottom of their status page - but not showing anything today
they delete 99.9% of all incidents and only show them when it is live
Iâve asked them about it in a tweet here. Lets see if they answerâŚ
Edit: Seriously though. Itâs things like this that stop me switching from Monzo to give Starling a proper try. They are more feature rich than Monzo right now but this is just shady as ****
Yeah, their transparency around outages leaves a lot to be desired, and is the main thing that tempts me to just go back to using my legacy bank for everything. Although to be fair, I donât know how many times NatWest has had intermittent outages for a few minutes and not told meâŚ
Im sorry its not just transparency - when asked specifically whether they had issues the Customer services obfuscate by asking whether I had any problems because âthe service is up and running at presentâ - I was starting to doubt I had seen the issue from my original post and contacted Starling customer service and got this - not good Im afraid
Agreed, they need to handle this better. Their attitude towards these issues is poor. I think obfuscating like this comes under âtransparancyâ, but whatever you want to call it, itâs not good enough.
Well it really is something when I have to come over to this forum to check whether Starling had any issues or not!
https://community.starlingbank.com/t/gps-outage/2949/6?u=chalky
yep I agree they should handle a simple question better - transparency would be "yes we had a small outage 10-15 minutes ago, we hope this didnât cause problems for you the issue is now resolved - obfuscation would be âeverything is fine at the momentâ - and " I understand we are operational at the moment "
And there was an extremely lengthy thread on their forums about this a couple of outages ago and they promised they would do better, which they did for the next outage.
Theyâve now clearly gone back to their old ways of not telling us and hoping that we wouldnât notice!
its not really about hoping the customer wouldnât notice, its about being asked a direct question and not giving you a straight answer when the Cops presumably do know the actual answer to my question - just as I would expect a straight answer from Monzo I expect it from Starling but didnât get it until pushed
I suggest we try and ask them repeatedly about this as publicly as possible (preferably beyond just their forum) so they feel the need to actually do something about it
Definitely open to suggestions on how we can.
I did a formal complaint and they answered it in the same way they answer every formal complaint:
âMeh, weâre in BETA, complaint not upheldâ*
*Clearly Iâm paraphrasing
The best complaint you can make is by closing your accounts. Theyâve got plenty of chances to make this right but clearly they donât care at all so why should they deserve your business?
Indeed, it goes back to the head vs. heart for Starling vs Monzo. Unfortunately, Monzo isnât usable enough for me to use it as my daily driver (usual issues with DDs, Overdrafts, Parity, etc, etc which Iâm not going to drone on about now).
True enough. Though it might actually cost them more if I max out the interest I can get from them but donât actually use the account for anything - though I suppose that gives them lending powerâŚ
Its not really for me to say how Starling should run their business or conduct their customer ops, what they should be aware of is the impression of openness and transparency they are conveying with these sort of conversations - sorry not good enough - The outage caused me no problems whatsoever, but the lack of reporting of the outage and then the subsequent drawing blood from a stone conversation leaves the lasting impression on me - unfortunately not for the first time -
I agree @Chalky their app is further on than Monzos at present
Theyâve moved into DM on Twitter
Edit: They also made a tweet theyâve since deleted
I wonder if they realise that behaviour makes unhappy people shout louder.
Wow really, thatâs insane!