Starling Feedback

That is not necessarily true, sometimes good suggestions get lost in between loads of other chit-chat like the Android Pay re-brand.

If you want to make sure that an issue is seen, the best way to report it is via the in-app chat with the support team. Sharing issues here gives users a heads up & a chance to discuss them but it’s not a reliable way to make sure it’s seen by the team, no matter how many times it’s posted.

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Hang on, they’ve linked machine learning to know money is usually on is way?

You sure about that?

Did they say that?

Perhaps, and this is speculation, it doesn’t send until the funds are available and periodically checks through the day to see if funds are available- no machine learning required.

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No. It works like zombi said. I am imagine the transfer would fail if it reached the end of the day and you still didn’t have enough balance to cover it.

That’s actually not quite true. I’m far from a specialist, but I have had direct debits with Barclays, TSB, NatWest, and Santander “wait” until the afternoon if money wasn’t in the account in the morning. Barclays even texts you in the morning to transfer money by a given time, if you don’t have enough (you must sign up for this manually, though). Others may as well, but I have never tried.

The only bank I actually know of that simply fails in the morning without retrying is Monzo. (That’s not say there are no others, but I simply don’t know of any other.)

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10 posts were merged into an existing topic: Direct Debits & Standing Orders Feedback / Suggestions / Ideas

Feedback on DDs and SOs here;

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Beware of Starling Bank misleading information!

Just transfered to the company EUR and lost £800 due to the awful exchange rate GBP/EUR 1.16 comparing to official and advertised mastercard rate of 1.13.

Starling promotes no fees, but actually the fees are huge!

So dissapointed! Customer service is awful!

It sounds like you might have transferred the money from a bank account that was holding your money in Euros? In which case, it was your bank that gave you the bad conversion rate, not Starling, I’m afraid.

I’d recommend using TransferWise for this instead..

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Just joined, first post is rather erm :upside_down_face: … so yeah anyways Fry says it all

unfortunately, it is Starling bank that gave this rate.

That is the problem and a hidden untold story.

Starling shows how much in euros was received and it was received without any difference of what was sent.

The difference came purely out of Starling draconic exchange rate!

Such a misguidance and mistreatment!

Can not believe and tried all ways - but nothing could be done.

They do not want to revert the situation or cancel the operation.

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I think you might have understood what’s happened, could you please let us know whether this is what you did? :point_down:

The current rate Starling use for international transfers in Euros sent to a Starling account is a Starling daily rate, and when sent in GBP there is no exchange used at all.

Starling only use the Mastercard Foreign exchange rate with card transactions and withdrawals.

They are working on multi-currency accounts, and how they handle international payments, so I am sure this may change later this year.

Starling don’t set the exchange rate for transfers that are sent to them do they? The bank that the user is sending the money from does.

If they receive Euros they set the rate, if they receive Pounds the rate is set by the sending bank. Hopefully any sender will know if their bank or Starling are converting it.

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When do banks send Euros to a sterling account? Can you give me an example of a bank that does this?

@skristikitaip says they are the transfer was received in €. So interestingly Starling is taking a spread on international transfers? Is it worse than using TransferWise?

Edit: I’d ask Starling about it but I don’t want to make them grumpy again. Maybe we can get @anon95680666 to do it instead since he’s so welcome to go to their office and chat :rofl:?

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Some banks e.g. Luminor give you options to send payments to UK in GBP or EUR, you select an option for them to convert or the recipient to convert, and they also have an option to chose if you want originating bank to pay all fees or recipient bank to pay all fees. (This info is for SCT and SCTinst only, I am not sure if same applies to SWIFT)