Starling Discussion


#923

This sounds exciting!


(Hugh Wells) #924

Not when the chip profile is generated in an Excel spreadsheet :stuck_out_tongue:


#926

The customer support wait time is now resolved. Monzo also have triple the amount of customers that Starling have. Therefore, Monzo have worked so hard to get this resolved, and they’ve done an excellent job and I hope the team get a well deserved break over Christmas.


#927

They also don’t require full access to your contacts for features to work properly.


#928

Is it just monzo.me which requires access to contacts (seemingly) unnecessarily?


#929

Shared tabs and opening a joint account are the first two that spring to mind.
Basically, Monzo seems to have full contact access built in. Less than desirable for the consumer, in my opinion.


(SimonL) #930

Starling have launched integration with Onedox


(Nathan) #931

Wow i thought onedox was on the out… guess not.

Really like the idea lets see how it goes, could be a real coup here for Starling and Monzo seems to be playing serious catchup now.

Main question will be what is harder to catchup on… tech (Monzo) or customer numbers (Starling)?


#932

It doesn’t give you much info in the Starling app, but it does let you launch the onedox app directly!


(Michael) #933

Now that is a good question, but I think on balance I would prefer more customers as there are not many suggestions (certainly not from me) that Monzo do not have the expertise to match in the cases they want to


#934

Interesting move by Starling. No surprise that bill switching is big part of Monzo’s market place value prop. Do you think Monzo will integrate with the likes of Onedox to provide this, or will they build they own bill switching capability?


(Rowan Blackwood) #935

I’m happy to say that after a year of starling as my main account, I have switched to Monzo. I like starling, but saying I’d be banned for a year from starling if I switched was ultimately what made me leave. I’m not a fan of being held to ransom by my bank.


#936

Not exactly held to ransom, you left


(Jolin) #937

Good news is that Monzo have built their contact access with privacy in mind, so your data isn’t exposed (even to Monzo). :tada:

I’m not sure why you keep complaining about the contacts access, and not acknowledging it’s done in a way that is secure and doesn’t expose the person’s data? It’s not like this hasn’t come up before when you’ve raised the issue (click the :arrow_down_small: to see the full quote). :wink:


(Tom) #938

I’m personally less keen on it because it shouldn’t be a requirement to enable contact access for something like monzo.me, which is just a web link.

I also don’t want/need all my random contacts showing up in Monzo, mostly its stuff like ‘Dave the Electrician’ or ‘that guy I worked with for 3 days a year ago’.


#939

It’s not true that it doesn’t expose some data about you.

It tells people with your number and an account that you have a Monzo account and lets you find out if any of your contacts (or in fact anyone whose phone number you have obtained) has an account.

That’s not terrible, but the fact it’s really unnecessary makes it problematic.

Previous discussions have not convinced me in particular that full contacts access is necessary.


(Dan Mullen) #940

This is the most bizarre piece of logic :joy:


#941

Not necessarily. It’s a screw you. If you leave your banned for a year from opening an account? Well i’m going to leave and not come back as there are other options out there anyway.


(Dan Mullen) #942

If there’s a reason for leaving then fine. But it says that was what ultimately made him leave. It’s like Inception :rofl:

Seriously, you can use any bank you like, you can leave accounts dormant, you can switch… plenty of options. A policy of having a 12-month waiting period before you can open an account after closing one seems sensible. Why would anyone want to close, open, close, open, etc. accounts with the same bank? It costs nothing to leave it dormant. If you don’t want to leave it dormant and definitely want it closed, then what harm does it do you to have the 12-month policy in place? Odd :thinking:


#943

It’s a policy they make you aware of. They don’t stop you. I don’t get why anyone would get upset