Starling Discussion & Feedback

My wife re-opened Starling account without any problems. They asked her to contact CS before re-opening. So she contacted Starling 12 months after closure they removed her mobile phone number from system and she opened a new account.


“People close to Starling…”

Sounds a bit tabloid to me.

That’s the people being nice about Starling though, not some snidey unnamed naysayer, so we can probably let that bit of lingo slide :slight_smile:

Not sure exactly what the remits of a Chief Platform Officer are/were given that Megan appears to totally dominate the first few pages of Google when I search for the term, so maybe it is okay to leave it unfilled, but seems strange to not appoint a new COO


“Our success means that we are seen as a source of talent and many ex-Starlings move on to great roles in companies that want to emulate us. We wish them all well.” (Starling spokesperson)

If this is how it works then how long do we have until Jonas trades up to a better paying role at Bo and Paul is lured over to Jaja? :stuck_out_tongue_winking_eye:

They should be honest and admit they need to work on incentivising and motivating senior staff. :woman_shrugging:

People can move on for all sorts of personal reasons, but when everyone runs for the door it can be a red flag indicating culture issues or staff not buying into the long term vision.


For those who’ve closed Starling accounts, what was your experience? Partner and I are both closing our accounts and they’ve told us it’s a 7 day process :thinking: (and also ‘lost’ my chat confirmation the joint account could be closed so already been waiting a week for that one).

Can I ask what’s caused that decision?

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Must admit for the travel benefits alone I don’t think I’ll ever close my Starling account.


The main reason we opened (and kept open for future) was the no markup on cash withdrawals abroad and someone recently pointed out that’s a feature of FlexPlus at Nationwide which I hadn’t clocked.

There’s a few other things but that’s the biggie. I actually do like Starling (and I particularly like how they keep parity for JA’s which I pretty much exclusively use) but I also don’t like having too many accounts open so it’s time for it to go as part of some tidying up of my finances.

What’s happening with their cheque imaging, they said summer didn’t they? Any announcements yet?

Nationwide charge 2.75% on FlexPlus as a foreign transaction fee

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On ATM withdrawals abroad FlexPlus doesn’t charge a fee. But it does charge 2.75% on purchases, making Starling (and Monzo) cheaper for foreign purchases.

Of course Monzo charges for withdrawals over £200 in a month, so Starling has the better value all–round card.


As Jamie said, not on cash withdrawals. Since I also use Monzo for card purchases, Starling is now an unnecessary duplication for me.


Just a follow up, it is not a 7 day process. More like 14 with a bit of chasing in there because they don’t bother actioning account closures in a timely way.

Guessing it’s too late now, but could you CASS them out to another account that you use (Nationwide?)

Probably, didn’t really think I’d need to though. Through a decade of bouncing between banks I’ve never had a closure request (Monzo included) be anything other than instant. Bizarre.

I had to contact them twice to get it closed then one more time about 2 months later to remove the open account from my credit file but it’s all done now.

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& so they jolly well should… in my opinion, loyalty counts with Companies that appreciate & reward it.

Oh dear
So shopping around for the best deal in accounts and interest rates is not wise
Moving insurance or BB deals is not recommended either ?
Monzo and Starling wouldn’t stand a chance if we remained loyal to our original banks ?


I’m afraid it’s rare people are rewarded for loyalty these days. Especially with financial services.

I was with Lloyd’s for 15 years, what did I get? My current account interest rate gradually reduced. New accounts got a higher one, though.

I had contents insurance with them too, they put the rate up by about £30 every year like clockwork. After a few years of rate hikes, I shopped around and the original price was available to me as a new customer!

Obviously you may be on a old, excellent packaged account or otherwise that has been phased out and you still have which is great, but generally you get a far worse deal for loyalty.


Starling have released multi director and multi access access Business accounts today.