Just a random comment as we were talking about trademarked colours.
With colour trademarks, you are allowed to use a trademarked colour as long as you aren’t in the same industry as the competing company who claims the trademark. To be able to trademark a colour you have to have strong brand
I couldn’t disagree more. I understand you’ve personally had a bad experience with their CS but that’s by no means typical. I’ve had one or two replies that seemed scripted but the vast majority of my experience with their CS has been very positive. Most of the comments I read from other customers indicate that CS has been improving month on month.
Monzo have also had their ups and downs with CS. Again, I’ve found it to be generally very good but I did have one or two long delays in the last couple of months.
There are always going to be people who have a bad experience to report but, in general, I think both banks are doing very well in terms of CS.
How can you call it “the most useless and universally despised feature”? Although there is definitely room for improvement, such as being able to change the transaction period (week, month), I really like the feature. I know a lot of other people who like it too and it actually means you know exactly whose app you’re looking at when you see the screenshot, rather than a generic-looking list of transactions that could be from any bank.
I get you don’t like it but it’s a personal opinion stated in such a way as to appear factual. If it’s based on a survey that I’m unfamiliar with, fine, but at least state the source.
I have both apps on my phone, different people prefer different layouts, I virtually use exclusively one of them - I prefer it . I haven’t had to engage with Monzo CS for about 6 months, I did have reason to contact Starling CS recently , all sorted out very efficiently and very politely, CS wasn’t robotic at all.
I’m going based on what I saw both here and on the Starling forum. Seems like this “feature” was criticised a lot and personally I’m also tired of having to swipe up on that thing every time I open the app (Monzo’s pulse is equally useless but at least I don’t have to swipe up every time.
I thought we were living in American then (sorry US folk). I can see the headline now…
“Man accuses bank of data breach, after sharing his completely secure, personalised URL on the internet”…
Joking aside, I can understand the potential alarm if you see your data on the internet behind what would appear to be a public facing URL - But boy, someone wanted to make a big deal out of nothing it would appear.
I don’t know enough about the security aspect behind banks “in the cloud” - Someone said it was likely to do with their use of AWS?