Starling Discussion & Feedback

It always changes and depends on what you put anyway, if you put Monzo you get one thing, Monzo Bank another and Monzo Bank Limited another one and so on

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Exactly. I guess this was my, rather poor, attempt of questioning why this was relevant to the thread.

I think it’s a flawed assumption to assume that Starling have essentially selected “Show me on Monzo pages” - as we can see from all the example here - the ad matching is far less static than that and the Monzo/Starling match was probably coincidence

All we know is that Starling pay for ads and Monzo don’t (because Monzo have told us and no-one has ever seen a Monzo ad)

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I’d have thought it is keyword based and starling will have selected a few keywords which they want to be shown against.

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@alexs Can you move the posts if you agree it’s not relevent please :slight_smile:

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And I’m assuming that’s an OK thing to do. Don’t quite see why Monzo advertising wouldn’t be appropriate (unless I’m misreading @alexs’ post).

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Yeah that’s fine but I feel like word of mouth would be the best approach for challenger banks. In their ad I also see none of the key selling points of a challenger account, mainly the lack of bullshit fees, good customer service and new technical stack. Their ad looks like just any other legacy bank - nothing tells them apart. They’re bragging about being the best current account according to some award but given that even NatWest won the best mobile app award I don’t think anyone really cares about such awards.

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Same here - don’t see any issues

I am using Starling with my money at mo as cannot access TSB but I am deciding weather to switch to Monzo or Starling at the moment.

A couple questions that may help you decide

  • How important to you is ApplePay support right now? Are you willing to wait for it?
  • Do you want to withdraw more than £200 worth of foreign cash a month?
  • How important is the openness and honesty of your bank to you?
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Who should someone choose based on this?

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I believe those ads are more nuanced than just keywords. E.g. you place an ad against baking related queries. But I might be wrong

My opinion on this is Monzo. It’s the main selling point for me of Monzo over Starling right now

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I would say Monzo just because they have the decency not to tamper with their status page.

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When was the last time that happened? They removed the history of past/closed incidents around sept/October last year and hasn’t been done since.

Edit: agree they shouldn’t have removed prior incidents!

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I personally think Monzo is better in every way over Starling. The UX, design, ethos, etc.

Saying that i’m currently using Starling more as they support Apple Pay…

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Or you can keep both like me and have the best of both worlds!

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While I don’t use either as a main bank. Been using Starling for a while as a secondary account but debating reopening Monzo account. After looking at these forums again I really like the Starling openness and transparency so refreshing.

Do you mean Monzo’s transparency and openness, or Starling’s? :thinking:

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Oops. You’re right. I meant Monzo’s transparency. Starling give the impression of more “closed off” in terms of development. They do give hints of things to come but nothing like Monzo.

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