For people who are full Starling, how do you find the scrolling through the merchants on the spending tab. I’m an occasional user and it always feels like it takes ages to get from the top to the bottom of the list.
Also feels had to compare spending between different merchants
I’m probably the wrong person to answer because my list of merchants is relatively small, maybe 50 at most across all my Spaces, although most months are usually under that. I don’t ever need/want to compare spending between them either. TBH I rarely use the spending tab, maybe a couple of times a year when I want to update my budget spreadsheet.
Interesting point, it just feels a bit counterintuitive showing this info without a joined up purpose. If Starling don’t change how this is displayed, I reckon they should scrap the merchant thing in Spending and show the amount on the individual transaction screen like Monzo does
Also if Starling wants to beat the competition, surely they should be trying to get people to move away from spreadsheets and use their app
I’d assume (eventually) their AI bot will be able to answer those sort of questions? How much did I spend in Tesco vs Sainsburys etc?
Absolutely, although they would need to update how merchants are grouped together- both of these transacts are the same place
Two different pay terminals maybe? What does the raw data look like?
Depending which self checkout I use, brings different merchant data.
Yep, I think it was a different terminal- should be a way of updating this for the purpose of the app though
The main reason I stick with a spreadsheet is because I want something that’s independent of my bank - I want to keep using it as and when I decide to move accounts.
Fair point, having a spreadsheet would make it easier if you decided to switch banks
Did you get a response from Starling?
Just an email saying we’re looking into your complaint. That was a while back and nothing since. Suppose if it was that straightforward they might’ve closed it off instantly?
Maybe their response will be
‘Dear abcde, thank you for raising this issue. We uphold your complaint as we have stated existing applicants can reapply soon for multiple years and never opened applications. You can now reapply and we’d like to offer £50 compensation for your hassle’
That would be ideal haha. Not sure what they’re doing to be honest but fingers crossed something good comes of it. Even if it’s just £50 
They take forever to respond to complaints. Must be their smallest team.
