Starling Bank Chat (Part 2)

So, in other words, complete bullshit then?

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Roll on September so I can give starling another try.

I now see with monzo (well on my app anyway) I have to speak to customer services to close my Monzo account. :joy:

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Probably because they will explain you may not be allowed back, probably sick of people asking.

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In case you were wondering how different Salt Bank is to Starling…

It looks pretty familiar…

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Exciting app update! (Actually not that exciting but potentially useful I suppose)

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Is this what standing orders are for? :person_shrugging:

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That’s not actually ‘new’ in the app - been there for years.

Starling have this slightly strange policy that if they’re just doing a bug update in the app, they recycle previous patch notes to remind people of features already launched.

Maybe there’s some sort of analytics going on at Starling who look at underused features and use this to raise awareness.

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Good to see Starling now show upcoming standing orders as well as direct debits now

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https://12ft.io/https://www.ft.com/content/5dfcb0e9-f740-4a8f-b410-94fe5301713a

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The starling payment flow when trying to make a large payment (£5k+) is awesome, they ask you questions in app and then review them

The money is removed from your balance and the payment shows as pending while they review it

They don’t freeze your whole account like Monzo and you can still access the rest of your money

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Does monzo freeze the whole account on an outbound payment review? :eyes:

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Happened to me :raising_hand_man:

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Yikes :melting_face:

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I think they have a bit of a way to go to reach £10bn.

Only last year their valuation dropped from £2.5bn to £1bn - £1.5bn

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My 5K payment has now been pushed through, what a breeze!

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So what’s the cutoff point? I’ve regularly sent £2.5k + from both Starling and Monzo and never had my account frozen or payment held.

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I think depending on your account activity normally, above £2k is heading into the danger zone

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I’m not sure there is, with any bank.

It’s more around unusual behaviour.

If its regularly £2k+ then there’s no concern, but if you’ve only sent £500 or so every month out, then suddenly ££££s, could be assumed you’re being scammed.

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