Someone has opened a Monzo account using my address

Hi Tom :wave:t2:

One of the specialists who works in this area spotted your post here and asked us to clarify something!

You don’t need to reach out to any of the credit agencies here, you’d only need to do this if somebody had set up an account in your name and using your date of birth (in other words, you’d been a victim of identity theft). It doesn’t sound like this is the case here, so no extra work for you.

I’m sorry we didn’t deal with this to the standards we aim to and didn’t give you the correct info initially :hot_coral_heart:

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Thanks Dan, that was the reassurance I was looking for, the card has been destroyed and no one has come looking for it so I assume it was all in error and no real harm done

Thanks Dan, understood.

I think my point is more broadly, explain what you can, tell folk what to do if there are helpful actions to take / look out for.

In my opinion, companies that shrug and say “no because data protection” are actually part of the problem, because it doesn’t really mean anything. (I’m not accusing Monzo of that, but making a wider point about the use of the phrase).

Hi Dan

I have just received one and no one and someone knocked door to collect it. We refused to give it to them as it’s registered to our address. What should we do please ?

You can report it via help@monzo.com

But I would also check your credit report and make sure nothing dodgy is on there!

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If you’re not a Monzo customer then give us a call 08008021281, otherwise you can get in touch with us via chat.

If you’ve got the name on the card and the last four digits of the card number that would help too!

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Unless the card is in their name nothing will show on a credit report.

Will it not show anything related to your address?

No, a credit file relates to the person - not the address.

The only “linked” things you’d see would be if you had a joint account or other financial products, but even then you’d only see that connection and nothing about them.

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How did you get your address removed from the account