Slow Service?

Today or tomorrow at the latest. The update on this is that an agent answered a little while ago, so it was 4 hours total, but I needed to reply with specific info so hopefully, they bounce back quickly and don’t re-queue me for 4 hours (I always wondered how that worked in chat). Maybe someone was watching this thread, you never know!

1 Like

Every single limit request for the same day has normally gone through in time - but has been a horrible experience before.

It’s definitely something that should be better handled through a form, requesting all the right info & sent direct to the correct team etc for pre-approval for the day it’s needed.

All I can imagine is they don’t get many.

1 Like

The problem is that it’s not really real-time chat, it’s more like a messaging service or email presented in a chat thread. It’s likely that after someone answers you and you reply, your query will sit in a queue waiting to be picked up again…

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.