# Slow connection **URL:** \ **Category:** Help\ **Created:** [14 February 2020 10:55 UTC](https://community.monzo.com/t/slow-connection/91652 "2020-02-14T10:55:25Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Nick4](https://avatars.discourse-cdn.com/v4/letter/n/4491bb/32.png) [@Nick4](https://community.monzo.com/u/Nick4)\ **Post date:** [14 February 2020 10:55 UTC](https://community.monzo.com/t/slow-connection/91652/1 "2020-02-14T10:55:25Z")
I’ve been constantly getting “Slow connection” message appearing on my app. It can last for days and the app doesn’t update, the help chat function doesn’t work (messages never send). Yes, I’ve tried closing and reopening app, using WiFi and 4G, different networks etc I have an iPhone 8+ on latest version of iOS and running latest version of Monzo Is anyone else getting this issue? ---
**Author:** ![gmclean](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gmclean/32/47932_2.png) [@gmclean](https://community.monzo.com/u/gmclean)\ **Post date:** [14 February 2020 10:55 UTC](https://community.monzo.com/t/slow-connection/91652/2 "2020-02-14T10:55:49Z")
Have you uninstalled and re-installed also? ---
**Author:** ![Nick4](https://avatars.discourse-cdn.com/v4/letter/n/4491bb/32.png) [@Nick4](https://community.monzo.com/u/Nick4)\ **Post date:** [14 February 2020 11:15 UTC](https://community.monzo.com/t/slow-connection/91652/3 "2020-02-14T11:15:03Z")
No. Will try that and let you know. Thanks. ---
**Author:** ![gmclean](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gmclean/32/47932_2.png) [@gmclean](https://community.monzo.com/u/gmclean)\ **Post date:** [14 February 2020 11:17 UTC](https://community.monzo.com/t/slow-connection/91652/4 "2020-02-14T11:17:39Z")
🤞 ---
**Author:** ![Nick4](https://avatars.discourse-cdn.com/v4/letter/n/4491bb/32.png) [@Nick4](https://community.monzo.com/u/Nick4)\ **Post date:** [14 February 2020 11:18 UTC](https://community.monzo.com/t/slow-connection/91652/5 "2020-02-14T11:18:35Z")
Did that. Now I can’t log back into the app [image|281x500](https://community.monzo.com/uploads/short-url/q3Z9uL0HGxB0XC1ISo64UivG3UO.jpeg) ---
**Author:** ![anon95680666](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@anon95680666](https://community.monzo.com/u/anon95680666)\ **Post date:** [14 February 2020 11:26 UTC](https://community.monzo.com/t/slow-connection/91652/6 "2020-02-14T11:26:17Z")
might have a look at this thread , all depends on when that screen message appears > [@No log-in email](https://community.monzo.com/t/no-log-in-email/90544): > > Is anyone else having trouble receiving their email to log-in? For some reason, I have been chucked out of the app and the requested email never arrives. I’ve checked the spam folder and nothing there. or this > [@Monzo App sign-up/login/access issues - common things to try](https://community.monzo.com/t/monzo-app-sign-up-login-access-issues-common-things-to-try/78000): > > There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer… ---
**Author:** ![Nick4](https://avatars.discourse-cdn.com/v4/letter/n/4491bb/32.png) [@Nick4](https://community.monzo.com/u/Nick4)\ **Post date:** [14 February 2020 11:37 UTC](https://community.monzo.com/t/slow-connection/91652/7 "2020-02-14T11:37:05Z")
Thanks Ian, appreciate the ideas. I’ve been using Monzo since 2016 so been through and deleted the three magic sign in emails I could find. Deleted the app. Reinstalled Press the Login Button Enter my email address Press “Next” Error page appears. I’m using Vodafone’s VPN - would that have any bearing on this? ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/125295_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [14 February 2020 11:57 UTC](https://community.monzo.com/t/slow-connection/91652/8 "2020-02-14T11:57:48Z")
That’s one thing to eliminate. Try without the VPN connection to see if it changes things or not. ---
**Author:** ![kolok](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/kolok/32/46634_2.png) [@kolok](https://community.monzo.com/u/kolok)\ **Post date:** [14 February 2020 12:17 UTC](https://community.monzo.com/t/slow-connection/91652/9 "2020-02-14T12:17:28Z")
Try a reboot in between the uninstall and reinstall. Also try logging into [web.monzo.com](http://web.monzo.com) ---
**Author:** ![Nick4](https://avatars.discourse-cdn.com/v4/letter/n/4491bb/32.png) [@Nick4](https://community.monzo.com/u/Nick4)\ **Post date:** [14 February 2020 12:40 UTC](https://community.monzo.com/t/slow-connection/91652/10 "2020-02-14T12:40:32Z")
Yup. It was the VPN. It was McAfee VPN (not Vodafone). So Monzo doesn’t like VPNs. All set up and working perfectly. Will have to turn VPN off to get Monzo working correctly. Thanks for everyone’s help on this. ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/125295_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [14 February 2020 12:48 UTC](https://community.monzo.com/t/slow-connection/91652/11 "2020-02-14T12:48:39Z")
Good to hear you found the cause and can work around it 👍 ---
**Author:** ![gmclean](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gmclean/32/47932_2.png) [@gmclean](https://community.monzo.com/u/gmclean)\ **Post date:** [14 February 2020 13:10 UTC](https://community.monzo.com/t/slow-connection/91652/12 "2020-02-14T13:10:45Z")
Phew, and yay! And thanks for posting the solution too.