Technically you can. The ombudsman exists and is the far better route - itâs there because courts and solicitors are out of reach of most people. However thereâs nothing that prevents someone going through the courts instead, itâs rare due to the cost, complexity of the cases and the time (it certainly wouldnât be a quicker route) - it does happen occasionally when larger amounts are involved.
@DanielG1974 sorry to hear about the situation, unfortunately youâll have to wait though. You can try calling them. Monzo support times are very slow, but hopefully this is just a routine delay.
I appreciate your response. Not knowing is making me imagine all sorts of worrying things. It just seemed a very long time. Supposed to be moving in two weeks and I may loose the house because of this.
Iâm wondering when BACS credits show on your on account (eve if pending). Iâm due to to be paid tomorrow (first time since switching) and as yet no sign that I will actually be paid, so when does Monzo show that a BACS payment is on its way.
Usually a couple of working days before (in my experience). If youâve recently switched, though, you might get paid to your old account but it should be instantly forwarded. I donât know whether that will mess with Monzo showing it pending, though.
Thanks for your reply. The payment hit my account and cleared this morning without need of asking for an early payment. It should have gone in tomorrow and with my last bank it would have been early morning tomorrow.
Iâm hoping that using Monzo will simplify bill payments etc. Iâll see how I go so far so good! Iâm setting up some Direct Debits and figuring out the best way to do it to pay from a pot.
I only recently switched. last month i got paid on the monday but saw it in monzo on the thursday (paid early friday) this month paid tuesday, appeared in monzo friday and claimed early on monday.
So for me looks like 3 working days before its due is when it appears in Monzo. This ties in with the Monzo blog post on the topic
Hi! Iâve been using Monzo here in the UK. (Online banking was a novel concept to me as Iâm from elsewhere originally.)
I was wondering if anyone had an answer for my situation:
Iâm moving to Australia to work, not planning on coming back to the UK any time soon, and have enjoyed the simplicity and convenince of Monzo.
Can I get a Monzo account in Australia/NZ, or will I have to close it out and move to brick and mortar banking?
Or is there another similar online bank there?
Unfortunately not. You could risk just keeping using your Monzo account knowing it could be closed at any time, or open an account In Aus/NZ and just leave your Monzo account dormant incase you do come back to the UK.
Theyâll notice eventually when youâre only buying kangaroo lunches, Fosters and spider repellant, but âIâm working away and I will be returning to the UKâ is probably enough to keep the account. Depends how long youâll likely be gone.
Why canât you access it? Is it giving you an error message?
Most common mistake people make is input the wrong email address. Make sure youâre using the right email address.
If youâre using the correct email, and a delete-restart-reinstall doesnât fix it then email help@monzo.com or call the number on the back of your card
davidwalton
(Award Winning Hot Coral Analyst)
1706
