How did you add your own address wrong when you registered?
You cannot get your first card delivered to anything but your registered address.
Hi There 
The only way to resolve this is to reach out via the app chat, email at help@monzo.com or give us a call and we can give you next steps on how to fix this!
I understand the need to keep a record of transactions when closing a pot. However, why do I have to leave ÂŁ10! in each pot. Everytime there is a rate increase I need to set up a new pot so each time I have to leave ÂŁ10 behind?!
Also, is there an alert system somewhere (not into junk email) that tells us when the rates increase. In searching these threads I see that Monzo has been âtrying to work on thisâ for some years. It seems that you allow third party providers to reduce interest rates automatically but not reciprocate when rates rise!
You only need to keep ÂŁ10 if you want the pot to remain open, which you donât. Close it and then all the money in there will come back to you.
These pots are provided by external suppliers and itâs not in their interest to increase the rate quickly/easily for you, some do, but slowly.
You need to archive the pot to withdraw all the money from it.
To do this, edit the pot and click the arcane icon in the top rightâŠ
Hi, Iâve put a Q on the bugs thread as I canât seem to get support in-app any more and I was wondering how long it normally takes to get a response? I had expected being a forum that there would be mods looking into things regularly, but obvs if wait times are going to be long then I just need to adjust my expectations and stop checking multiple times a day! 
Hi @Emilyelsie
Please can you remove your email from your profile? (not a good idea to have this displayed in public)
Weâre almost all users here, with one or two Monzo employees checking in from time to time. Monzo support is available in-app, via email or phone - the details are shown on your Monzo card(s)
EDIT: Iâve just found your post in the bugs thread, Iâll fire off a few ideas below it.
This community is mainly just customers. We get the odd bit of staff engagement but itâs not a place for support beyond what us customers can advise.
In app is where you need to go for support
Thanks! When I looked in the help section in the app, I was directed here with no option for in-app support/chat - so I assumed that Monzo had moved everything over here. Thanks David for the tip and for replying to the thread!
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No idea why my email was pulling through - I definitely typed in my name to the name field and it said my email would never be public!
You can search âcontact supportâ in app and you should get the option of starting a chat
Hi there : )
Iâve just joined Monzo and it all looks great, but Iâm concerned about the lack of cheque photo-scanning facility! I often receive money from older people in my work and they definitely prefer to pay by cheque. Or ask someone to write it for them.
How soon might this be available? Also what would be the limit, as I note that the cheque-scanning limit is ÂŁ2,000 with HSBCâŠ
Many thanks
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Hi. Welcome.
How soon exactly and what the limit will be, nobody knows.
Probably early next year but the limit is anyoneâs guess.
Do you have a business account?
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Itâs coming, I would find the thread but I suspect someone is about to post it 
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Not yet a business account with Monza. Will just see how it goesâŠ
I have roundup selected to send the roundup balance to a pot. Is there an option to display the âtrueâ amount of the transactions in my Activity, pre-roundup, so that in order to see the true value of each transaction when doing my expense accounts, for instance, I donât have to click into every single transaction individually, and instead, can simply scroll down the visible list? The only way I can think of to save me the extra time and effort over hundreds of transactions is just to switch the roundup off.
Hi
I donât think itâs possible to have it display the true amount in the activity feed, but if you go to âtrendsâ and then âspendingâ it will list the true amount there; youâll just need to tap on each category to see the date.
You could look at a statement?
I am interested in App security. I see that the Monzo Android app is currently supported on all versions since 7, but elsewhere in the help topics I see it stated that we should update our host devices using the latest security updates. Now, at the beginning of 2024, there are no security updates for Android versions prior to 11. This looks to me like a contradiction. As users, are we safe to continue using the app on Android versions that are supported by Monzo, but not by the OS vendor Google ?
Itâs mostly refering to Monzo technical support, making sure all the app features work, and they currently support from Android 7, for example that notifications come through and the app can access your camera for ID checks.
Itâs up to you to assess if a device out of security support is okay for your threat model.