Simple Questions Thread (Newbie friendly 🙂)


(MikeF) #503

No, selecting a payment defines the time period. Nothing more.


#504

Thank you. Is that the same if an incoming payment is recognised as “Salary”? I.e, we always have to set the total spend amount regardless of whether our salary is paid in?


(MikeF) #505

If you set a budget, all he figures are in your control. If you don’t it runs off the value of the money in the account.


#506

Got it, thank you.


(Yen Pham) split this topic #507

19 posts were split to a new topic: Removed posts 28/12


(Yen Pham) #526

Hi everyone,

This thread is getting off track. It’s designed to be a place where people can ask questions, and the most recent question has been resolved. Please let’s leave that as it is so this thread can continue to be useful to those who need it!

Thanks.

Edit: a note to say that I’ve removed several posts above.


(Moubarak Calloo) #527

Hi,
So, what I understand is that we should just let the Banks keep on charging those fees when legally speaking and humanely speaking those can be avoided and it won’t cost them an arm and a leg. As I understand Monzo is an Independent Bank and also it is a Bank for the People, so, why can’t Monzo intervene either through a Public Inquiry, Televevised Debate or any PR tactics so to help those at the bottom of the ladder which is always mostly the case. I understand there are Laws and Regulations but when Injustice and Deceit is committed especially towards Customers who with their money is running the Business and paying for the staff’s wages. I may be wrong because I am not an Economist, Accointant nor do I work in any Financial Institutions and so I sincerely apologise for any inconvenience caused. I thank you in advance for your time and understanding. Happy New Year 2019.

kind Regards,

Antoine Cyril Englebright.


#528

Hi there,

I like the idea of the savings pots and it being locked but i prefer a bit more of a protected option of not having access to these funds rather than just being able to contact customer services or closing the pot to get my funds back next day, i have a 30 day notice account with Aldermore and a 14 day notice account with Securetrustbank but both of these i am unable to send funds to or receive money back is this being worked on at all? will the savings pots potentially have these features in the future, if they did i would happily move all my savings to this


(Emma (still not the app)) #529

They are planning more savings integrations in the future so this could well happen


(Reahan Weaver) #530

Hi very new to monzo. I’ve got this card as someone suggested it in a group for travel abroad. How does it work for charges etc for paying for things? Used a pre travel card and was charged £13 for two transactions when I was in Prague.
Thanks


(Michael) #531

Welcome! :smiley:

You don’t get charged to use the card in transactions abroad. There is a fee for withdrawing > £200 in a 30 day period: https://monzo.com/blog/2018/01/04/atm-fees-january/

Other than that, use it abroad as you wish – no hidden fees.


(Poch Gutierrez) #532

Hi! I’d like to track where my Monzo card is. I ordered it around 2 nights. I’d just like to ask if you could track where it is? That would be of great help! Thank you!


#533

I wouldn’t be surprised if it’s with you tomorrow. If you don’t have it by Monday night then send inapp chat a message so Monzo can check and re-order if needed


(Poch Gutierrez) #534

where’s inapp? sorry. pretty new with these things.


#535

No problem! It’s help tab and then at the bottom - chat with us link


(Ged) #536

I’ve noticed using the app the security is only protected by my fingerprint, is there any additional security I can use to prevent unauthorised access? I know I could log out & simply login as and when I need to use the app, but I guess I wouldn’t get any notifications.
My main banks Halifax app I have to confirm three digits from my security password. It also times out after XX amount of time. Mondo’s app doesn’t seem to do that …or am I missing something here?
At the moment I have the app locked by my phone’s app locked via pattern unlock (as well as my fingerprint.


(Grant) #537

Hi
Is Monzo working on a account login page for its website? If so is it going to be two factor authenticated?
thanks


(Grant) #538

Hi
Newbie again…i do have another question…:grimacing:
Obviously being a digital bank the main wall of contention is that there is only this forum a email address, phone number and chat for communication…obviously its hard for people including myself to potentially switch my main account over to Monzo as there is no physical entity that i can interact with you on should there be a issue with my account or touch wood you dont but have a application failure where my account cant be accessed.
Im a newbie to the monzo account and love it - instant notifications on transactions - savings pot - round up for savings. The above is my only issue…obviously your backed by the FSCS but in the real world is only some piece of paper…
I suppose my question is - is it worth posting on your website a little more on how to access yourselves or a protocol in case of a emergency… and how in relation to the FSCS do they know what money is in your bank account at any point in time in order to refund it…

Sorry for the rambling…and the depth… :slight_smile:


(Grant) #539

Newbie again - promise last post for now… :laughing:

Definitely think that joint savings pots only (no joint current account) are a good step forward as couples these days tend to keep seperate finances but want a joint savings account to do savings.

dont know if this is already in progress…


#540

Don’t believe there’s any plans to. This has been discussed at length on here will try and find relevant thread!