Hey, been a Monzo user for some time, have business account and a plus / investor account.
so all in with the Monzo club.
this is more of a general question around how they can make them be a better bank, rather than just being a new cool bank, doing the same as the traditional banks with better language. Akin to the apple mentality of users, being that apple don’t do anything much differently to any other big tech company, they just “sell” in a much different way, which they are close to becoming.
my example for this is there lending criteria for loans and over drafts.
I think to exclude someone on the credit file alone is a poor move, if you have access to may years now of accounts, and can see the spending and income, see that they done have declines, not rejections. should this not be accounted before the credit file.
I am only speaking from my personal experience.
I am not in need of either, however, under their lending criteria would not be eligible.
Thanks in advance.