Shocking bank

Feedback & Ideas
1

Shocking
My Monzo business account has been locked out since Thursday. This is now Sunday.
I have no money in any other accounts.

My mortgage is outstanding. My shop rent. Internet about to be cut off and therefore will be out of contract again.
It’s going to be a whole day of admin sorting things when it’s back up and I will be looking for compensation.

What has happened shows me this bank is irresponsible and shouldn’t be in operation.

My credit rating is likely to now be affected. Not to mention my appearances in contract with my landlord now paying late. This could affect my relationships there.

They’ve taken 3 days to get back to an email even tho my partner has called everyday for a response. AND have not listened to the issue.

I’m on holiday and borrowing money from a friend.

It seems to be due to a technical error.
I have two accounts, one personal and one business. The pin is locked because Monzo gets confused which is required.

Then the video verification isn’t working. Apparently they don’t even see the request.

4

I’m sure there’s more to this.

You’re not going to get cut off for a two working day late Internet payment. Plenty of people pay bills late and aren’t cut off.

Can you not just pay with your personal current account?

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5

Sound abit fake that post. Why are you using a business account to pay mortgage and use for holiday expenses? Why are you borrowing from friends because if you have a business account surely you have other current accounts and credit cards with other banks? Something doesn’t add up. Perhaps Monzo have noticed if your using it for mortgage payments and holidays it’s clearly not for business so they closed the account. (If this account is real).

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You’ve posted on a public forum, sorta making the story behind your post everyone’s business.

Expect plenty more unfavourable posts.

That’s the internet :man_shrugging:

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8

I think you’ve unfortunately made the mistake of assuming this is a Monzo customer support forum, it is more of a Monzo fan club if anything.

9

Says the person making up stories on the Monzo community.

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10

Why do these kind of posters always become super defensive within a second of posting and being questioned.

This isn’t real. We need to clamp down on these and ban the accounts.

If you have a business account, you have a business.

If you have a (good) business then you’re not going to be stuck after 2 working days.

If you have a business account you’ll have a personal account.

If you have a personal account and a business account you shouldn’t be in this situation.

Fake.

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11

You take money out the business account and transfer it to your personal account within 24 hours of the mortgage payment being taken?

If the mortgage was due on Thursday it would have been taken in the early hours so before you would have been locked out. So the mortgage must have been due Friday as it wouldn’t be due on a weekend. Wouldn’t it be prudent to transfer the money out sooner than the day before?

Also who is your internet provider? If payment was due on Friday as well they wouldn’t have had a chance to send a notification of cutting you off yet as they’d contact you about it before getting to that and there hasn’t been enough days for that to have happened.

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