# Setting up Direct Debit for Three Broadband 5G

**URL:** <https://community.monzo.com/t/setting-up-direct-debit-for-three-broadband-5g/94864>\
**Category:** Help\
**Created:** [7 April 2020 08:22 UTC](https://community.monzo.com/t/setting-up-direct-debit-for-three-broadband-5g/94864 "2020-04-07T08:22:15Z")\
**Posts on this page:** 3\
**Page:** 2

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**Author:** ![thom\_horne](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/thom_horne/32/20611_2.png) [@thom\_horne](https://community.monzo.com/u/thom_horne)\
**Post date:** [8 April 2020 12:05 UTC](https://community.monzo.com/t/setting-up-direct-debit-for-three-broadband-5g/94864/21 "2020-04-08T12:05:59Z")

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> [@TTJJ](#):
>
> Are you sure these negative reviews are about Three and not Three Broadband?

100% I’ve Three broadband and experienced how slow and poor it is firsthand.

I bought it from a Three store and it’s all Three branded, no mention of Relish anywhere.

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**Author:** ![TTJJ](https://avatars.discourse-cdn.com/v4/letter/t/5f8ce5/32.png) [@TTJJ](https://community.monzo.com/u/TTJJ)\
**Post date:** [8 April 2020 12:17 UTC](https://community.monzo.com/t/setting-up-direct-debit-for-three-broadband-5g/94864/22 "2020-04-08T12:17:23Z")

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If you got it from a Three store that’s not ‘Three Broadband’ it’s 4G or 5G broadband from Three. Different network and systems. It might literally be broadband from Three but it’s not Three Broadband / Relish

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**Author:** ![AlanDoe](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alandoe/32/45031_2.png) [@AlanDoe](https://community.monzo.com/u/AlanDoe)\
**Post date:** [8 April 2020 12:21 UTC](https://community.monzo.com/t/setting-up-direct-debit-for-three-broadband-5g/94864/23 "2020-04-08T12:21:57Z")

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Hey Matthiieu 👋

I’ve had pretty good experiences with Three over their webchat service in the past. I used this one here for their Social Media Team 👉http://www.three.co.uk/support/social\_media\_webchat

They probably won’t be able to set the Direct Debit but they’ll be able to get the correct answer for you and maybe restore some faith in the company for you 🙏

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