It’s monzos job to protect vulnerable customers and making small adaptations to your account such as your account limits is minor, but needs to be done with the right team.
Those responses you see are probably frontline handling off to vulnerable.
Can imagine they struggle to keep within SLA this time of year.
Me too, that’s why I thought maybe I was being too harsh. I’ll give it until the end of the week and prompt them for an update
I know how frustrating it is when you’re waiting for a team to get back to you, handing off to second level where I work can sometimes take 4 days to get a reply!
I want to be clear that I like Monzo, yes, they used to be better when they didn’t have as many customers, but that’s just the challenge of growth
Took them 10 days and 3 occasions to resolve my issue 
at least come the end of the wait you’ll have the right support in place.
I have just set this up with First Direct. Interestingly it was easy. They gave me 2 options.
A( A read only account where I’d need to ring them to make any bank to bank payments
B( If I add a specific reference to a transaction (I believe this will work in app) the payment will be blocked and will refuse to send
They weren’t able to do an account limit as I am assuming Monzo will do
It’s interesting to see how banks handle things differently
Call me naive, but isn’t that option easily bypassed, literally put in whatever reference and off the payment goes, doesn’t really add any friction to making the payment.
No, it doesn’t bypass the issue I was having as it I can just use another reference. I guess what it does do is give me breathing space. As I can show my friend the screenshot of it stating it didn’t work and I have to call the bank.
Since my friend (it was just one) was very persistent and kept hounding me for money in the past it means I don’t have to block or ignore her to make her go away
She’s no longer apart of my life of course
To be honest a change of phone number and blocking on all socials sounds like it would be beneficial. Removes that possibility of contact.
I may have to do that again, yes. Rather than putting the onus on the banks
It’s not the first time it’s happened to me and it’s just sad that I’ve allowed it to happen again
I’ve seen this type of behaviour in my personal life (not me having the issue but people I know) and while everyones situation is different, sometimes cutting all ties is the best way forward.
This can include change of details, social media names, emails etc. It’s also a form of harassment if they continue.
A court order can also help, but comes at a cost - depends how far you want to go.
I agree, a restraining order may be the way to go.
Hopefully soon be a thing if the past.
I hope it will be and i’ll pick more carefully who i consider as friends going forward. Thought i could trust her after knowing her for a year prior to all that happening
Some people are just a real piece of work.
Update: Monzo finally replied correctly and put in place a limit on my card withdrawal/faster payments, I also raised a complaint (they offered) as it has been over 1 month since I first enquired about this
That’s a long a55 time but least they sorted it for you. Wonder how many others could do similar.
