Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
1
Issue: Searching Help for settings doesn’t bring up any obvious way of getting to settings. While tapping 'Change notification settings take me to a page where I can get to settings, I would expect the top answer to be ‘Settings’ but it doesn’t appear anywhere in the list.
Details to reproduce: Search Help for settings OS: iOS 14.4.2
**Device:**iPhone X
**App Version:**3.75.0
Tapping on the first search return gets me to a display which has an obvious ‘GO TO SETTINGS’ button. I agree with this - it should be easier to get to settings through help with a better clarified search return.
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
4
Do you have the ‘Contact us’ button, or do you have to search for it?
I have the “chat with us” button at the bottom of the search
1 Like
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
6
That’s my point. If there is a dedicated Settings are of the app, then it should be the top result when searching for it by name. But it’s not even listed.
My list is completely different to all the screenshots here, they must have a algorithm that determines what help articles each person will most likely need
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
8
Possibly. Strange that no one is allowed to go straight to settings after searching for it, though.
“I see you searched for settings. Here’s how to turn off round ups.” It isn’t what I’d call help. I don’t have them turned on, so why would I want to know how to turn them off? If it’s an algorithm behind this, I hope the fraud detection one is better