I’m not the easiest person to impress (candidly, I’m pernickerty) so the following remarks should be seen in that context.
The enquiry scenario involved a plethora of queries on my part, all answered unhesitatingly and to my complete satisfaction as a nervous, sceptical, cautious potential customer contacting an unknown company. Subsequently, the application process itself was plagued by a plethora of technical frustrations. However, I was MORE than impressed with how Monzo handled the entire caboodle from start to finish, viz efficiently (refreshingly, no telephone jingles and every call unfailingly answered promptly and, mercifully, by folks for whom English was their first language, unlike some competitors). In summary the cumulative image was one of consummate professionalism. What’s more, my card arrived today, a mere two days after applying for it - incidentally, I loved the interim ‘walking card’ on the app informing me that it was on its way, a nice creative touch. From my short acquaintance with the company I not simply take off my hat to Monzo (I’ve yet to use the card…),I throw it high into the air.
Thus far they’ve been beyond excellent.