I had a prompt this morning to go through the flow to verify it with me however since I didn’t have my ID with me, I couldn’t do it. So I clicked off to come back and now it’s not on the home screen. So now I can’t do it.
Tap on the card tile, and then see card details. Should give you the option.
Try checking your personal details in the app and see
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I’ll wait for it to come up again and not go through the journey until I have my ID with me. I have asked for help in the app as well.
Edit: yes it was in there
Good for you. The moment I click the “My details” option, I am asked for ID check, that always fails. Not that they even say I failed but they say ID couldn’t be checked
I’ll try it when I get home
An update on Santander x TSB from the TSB website
It’s now just over a year since we announced Santander’s intention to buy TSB and three months since the acquisition completed. I wanted to update you on our progress and, most importantly, reassure you about what it means for you.
The first thing I want you to know is nothing changes in the way you bank with us today.
You can continue using your accounts, cards, Direct Debits, standing orders, online banking, our Mobile App and your local TSB branch exactly as you do now. Our colleagues remain here to support you whenever you need us.
Over the next couple of years, we’ll be bringing TSB and Santander UK together as we create one stronger bank for customers across the UK. Our ambition is simple — to combine everything customers already value about TSB with the additional benefits that Santander has to offer.
Throughout this journey, our priority is to make the transition as straightforward as possible. We’ll always explain any changes clearly, give you plenty of notice and support you every step of the way.
A commitment to our branches
One thing we’ve heard consistently from customers is that local branches are important.
Whether you visit your branch every week or only occasionally, we know it’s reassuring to know it’s there when you need it. Branches continue to play an important role in supporting local communities and providing personal help and support whenever customers need it.
That’s why we’ve confirmed that we do not intend to close any additional TSB or Santander UK branches before 2028 at the earliest.
We’ve made this commitment because we want to bring both banks together carefully, giving customers confidence with their banking throughout the integration.
Looking ahead
As we bring the two banks together, you’ll begin to benefit from being part of one of the UK’s leading banks. Some of these benefits are already available today for you, including:
No TSB foreign exchange fees when you withdraw cash using your debit card at Santander ATMs in Spain and Portugal.
Advanced digital security protection that helps keep your money safe.
Our aim is to build on everything you already value about TSB and create an even better banking experience for the future.
We’ll continue to keep you updated as our plans progress. For now, there’s nothing you need to do, and you can continue banking with complete confidence.
Thank you for choosing TSB and for the trust you’ve placed in us over the years, I hope to see you in one of our branches soon.
Nicola Bannister
Chief Executive, TSB
Good that they’re doing a branch promise.
But also in the announcement:
No TSB foreign exchange fees when you withdraw cash using your debit card at Santander ATMs in Spain and Portugal.
So the wording on TSB website was wrong, and my initial guess was right that it’s just the Santander ATMs.
I hope you get some good sleep tonight now.
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It isn’t. If you have a TSB card, go by what TSB says.
Santander just letting TSB customers know can use Santander ATMs with no fees.
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Is it? IMO the government should open a branch service with a mandated level of service and then tell the banks they’ve all got to integrate with it.
Realistically branches are a postcode lottery and it needs to be handled like the shared mobile network, with operators pooling funds to pay for it. Then we can get rid of branches entirely
More regulation is absolutely not the answer.
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That’s not how mobile networks work?
They all pay their own way, but some have agreements with CTIL (O2 and Vodafone) and MBNL (EE and Three) to manage the sites for them.
Each network has its own bandwidth they pay for, backhaul, etc.
It used to be called the Giro system, and was post office based, but of course a state run utility was anathema to the 80’s so it had to be closed and sold off.
Is that not how the government is managing the industry’s shared network for not spots? For bank branches, everything is going to become a not spot.
I was under the impression that the networks are each building some of it and that they were all funding it collaboratively, but maybe I’m wrong on that.
Unfortunate. Why can’t we have nice things? Because they lock up capital and someone thinks closing them down or selling them and then paying for access to them is better lol
The networks are providing the emergency services network yes.
Government is providing support for not spots yes.
Banking can be done online, networks can’t run without infrastructure and the gov help to incentivise that.
Banking can be done online, but I don’t think the ability to go into a branch should be taken away from people. There are several reasons for that. If branches don’t want to spend a lot of money all maintaining branches, the obvious thing is for the government to make them pay for Post Office Banking Hubs (and enforce what services have to be supported).
Post office hubs do exist in towns where there are no banks.
Peoples refusal to bank online is their problem, we don’t live in a communist society.
Banks are not essential on the high street when digital options are available.
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By this logic, I’m assuming you agree with sacking all the ticket window staff as people who refuse to buy tickets online for trains is their problem?
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Are you making assumptions of the railway industry now too?
Most will be redeployed into other areas.
If a company can make more money, they absolutely will do what it takes to make money.
Merseyrail for example, you can’t buy digital tickets on the app, and while they have tap and pay now, that doesn’t get you tickets outside the Merseyrail so those staff are still needed.
It won’t be the same across the board, but I’ve not seen many redundancies due to digital ticketing options being available.
