Of course.
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Any ideas why the £3 monthly fee for Santander Edge hasn’t been taken from my account this month?
I hold Edge Up… I’m not using it and they don’t charge me £5 anymore 
I’m definitely using mine though and got the cashback for the month.
When was it due?
They’re probably just being slow.
Reading through the terms, they’d only not take it if you stopped meeting the eligibility criteria to earn the cashback. For instance, if you didn’t pay in £500 or no longer have at least 2 active direct debits.
If it’s definitely neither of these, you’d need to speak to Santander and query it.
Due the 16th based on other months. Definitely been having £500 paid in and the direct debits are all still there. I’ll send them a message tomorrow, although feel strange about asking why £3 hasn’t been taken away from me. Normally I’d take extra money as I win but I’d rather make sure nothing has gone wrong with my account.
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I wonder if there might be some overlap in the direct debit billing schedule and your account anniversary date.
I’d recommend querying it just to be safe anyway. You wouldn’t want to miss out on the cashback for this statement period because of it.
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AI voice clones beat Santander, Halifax voice password feature
Do Santander have app payment notifications
Nope
In combination with the registered phone being used. Someone would have to steal your phone, have your phone password, and enough of your voice to create an AI version and then call the bank.
I’ll sleep soundly still.
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Yeah it’s not exactly much to worry about when you need all that other info plus your phone on top of the AI.
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If anything, if someone robs me and has my bank card and driving licence, they can just pass security most times because they just ask for information that’s available on either or both.
I’m not saying this AI voice thing isn’t a security issue, I’m just saying we live with security issues daily and it’s probably fairly easy to get verified by a bank on the phone with basic information. No AI voice required.
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Anybody can call from any number using consumer phone apps, so that along with according to the article, 30 minutes to an hour of you talking would be enough
Though I’ve always been asked for extra security questions anyway when using voice password, so I’m not too worried it would be that effective
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Haha. Not with CovBS. Bloody hell the amount of information they want. It’s actually madness. And if you fail even one question, they lock you out and send you a new letter for telephone banking. Actually so annoying.
This is already being discussed here
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What information do they require?
First they want your full name, postcode, account number, and account type. Then they want two characters from your telephone banking password, which is of course different from your Online Services password. Then, you need two numbers from your account-specific telephone banking grid. Only then will they let you make changes to your account / do stuff.
That sounds kinda standard to me (other than the grid thing, never heard of that)
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Looks like this (obviously not mine). It’s an extra bit of security, but means that you can’t really do telephone banking on the go, unlike other banks.
I guess. NatWest has a really streamlined security, that fast-tracks you if you call from the phone connected to your account. I can get through security in ~30 seconds at NatWest, compared to several minutes at CovBS.