# Santander Chat ♨️ **URL:** \ **Category:** Financial Chat\ **Created:** [10 October 2022 14:46 UTC](https://community.monzo.com/t/santander-chat/139428 "2022-10-10T14:46:42Z")\ **Posts on this page:** 20\ **Page:** 55
**Author:** ![MarkL](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@MarkL](https://community.monzo.com/u/MarkL)\ **Post date:** [13 April 2026 13:44 UTC](https://community.monzo.com/t/santander-chat/139428/1295 "2026-04-13T13:44:40Z")
Maybe not automatically but they could. The £15 is effectively a fine to discourage people who are not eligible for the account from using it. If you don’t meet the pay in or investment criteria then strictly you are not eligible for the account. From the Ts & Cs: To be eligible for this account you must pay in £5,000 or more into the account in any calendar month, or have at least £100,000 of qualifying savings or investments with us. We regularly review our accounts and we’ll let you know if you aren’t meeting the criteria. ---
**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\ **Post date:** [13 April 2026 13:50 UTC](https://community.monzo.com/t/santander-chat/139428/1296 "2026-04-13T13:50:37Z")
That doesn’t by any means mean they will close it or change it. Probably just discuss your options, they could even just let you continue paying. ---
**Author:** ![MarkL](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@MarkL](https://community.monzo.com/u/MarkL)\ **Post date:** [13 April 2026 14:00 UTC](https://community.monzo.com/t/santander-chat/139428/1297 "2026-04-13T14:00:30Z")
No but it does mean they can close or change it though if they want to as by the letter of the terms if you don’t meet either of those criteria then you are not eligible to have the account. If they didn’t want the ability to they may as well have made the terms like the club Lloyds one where you pay the fee if you don’t pay in the amount but it’s not a criteria to have the account whereas with premier they chose to make it a criteria in the terms. Whether they ever enforce it remains to be seen ---
**Author:** ![tired](https://avatars.discourse-cdn.com/v4/letter/t/f14d63/32.png) [@tired](https://community.monzo.com/u/tired)\ **Post date:** [13 April 2026 14:11 UTC](https://community.monzo.com/t/santander-chat/139428/1298 "2026-04-13T14:11:27Z")
That is criteria not to pay the £15. They are okay paying the £15 each month for the benefits ---
**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\ **Post date:** [13 April 2026 14:11 UTC](https://community.monzo.com/t/santander-chat/139428/1299 "2026-04-13T14:11:41Z")
It doesn’t say they enforce closure or change your account… You’re speculating against nothing. ---
**Author:** ![MarkL](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@MarkL](https://community.monzo.com/u/MarkL)\ **Post date:** [13 April 2026 14:12 UTC](https://community.monzo.com/t/santander-chat/139428/1300 "2026-04-13T14:12:35Z")
> [@tired](#): > > That is criteria not to pay the £15 That’s not true it’s a criteria to have the account at all. I pasted in the exact wording from the terms above. It clearly states it’s a criteria to have the account ---
**Author:** ![MarkL](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@MarkL](https://community.monzo.com/u/MarkL)\ **Post date:** [13 April 2026 14:13 UTC](https://community.monzo.com/t/santander-chat/139428/1301 "2026-04-13T14:13:47Z")
No it doesn’t and in practical terms they may do nothing which is fine. I’m just pointing out what the terms say and that based on those terms what they could do if they wanted, I’m not suggesting they do or even will just that they could ---
**Author:** ![Chrispykreme](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Chrispykreme](https://community.monzo.com/u/Chrispykreme)\ **Post date:** [17 April 2026 08:25 UTC](https://community.monzo.com/t/santander-chat/139428/1303 "2026-04-17T08:25:02Z")
I had opened an Edge account due to some cashback offer and switched my Barclays Premier. I wanted to change to the Edge Up and move my salary over, couldn’t do it online, chat suggested going into a branch instead I 1. Opened a new Edge Up account and got instant 1k overdraft 2. Downgraded Edge to a Everyday current account 3. Manage to move a couple of DD over (i.e. the account was recognised by Sky, Plus net etc instantly) Steps 1 & 2 took 5 minutes tops Overall really happy with the service, and I really like the app, not crowded like the Monzo one. Once I get paid this month moving everything over to Santander. I’m still keeping Revolut for subscriptions and commuting costs, but I am looking forward to deleting two more banking apps off my phone ---
**Author:** ![Urpert](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/urpert/32/111346_2.png) [@Urpert](https://community.monzo.com/u/Urpert)\ **Post date:** [27 April 2026 20:13 UTC](https://community.monzo.com/t/santander-chat/139428/1304 "2026-04-27T20:13:04Z")
Santander are running a promotion to win tickets to the British Grand Prix if you have at least £100 in a current or savings account on the last day of May: > **[Win tickets to the FORMULA 1 PIRELLI BRITISH GRAND PRIX 2026 | Santander UK](https://www.santander.co.uk/personal/campaign/Formula1/campaign)** ---
**Author:** ![hannng](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/hannng/32/117396_2.png) [@hannng](https://community.monzo.com/u/hannng)\ **Post date:** [29 April 2026 19:50 UTC](https://community.monzo.com/t/santander-chat/139428/1305 "2026-04-29T19:50:19Z")
> [@Anarchist](#): > > Got the answer right and discovered they have an Activity Tracker. The quiz looks amazing, didn’t expect that function from a high street bank tbh. Monzo could do with one, since they’re about gamifying everything. ---
**Author:** ![Chrispykreme](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Chrispykreme](https://community.monzo.com/u/Chrispykreme)\ **Post date:** [30 April 2026 07:54 UTC](https://community.monzo.com/t/santander-chat/139428/1306 "2026-04-30T07:54:40Z")
I followed the instructions but didn’t see the option to enter ---
**Author:** ![Sachaz](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sachaz/32/28064_2.png) [@Sachaz](https://community.monzo.com/u/Sachaz)\ **Post date:** [1 May 2026 08:36 UTC](https://community.monzo.com/t/santander-chat/139428/1307 "2026-05-01T08:36:12Z")
Just brought TSB for £2.8bn ---
**Author:** ![Chrispykreme](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Chrispykreme](https://community.monzo.com/u/Chrispykreme)\ **Post date:** [1 May 2026 09:27 UTC](https://community.monzo.com/t/santander-chat/139428/1308 "2026-05-01T09:27:11Z")
Now if they could bring the notifications across from TSB into the Santander App I’d be happy ---
**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\ **Post date:** [1 May 2026 09:30 UTC](https://community.monzo.com/t/santander-chat/139428/1309 "2026-05-01T09:30:37Z")
TSB have notifications? ---
**Author:** ![Chrispykreme](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Chrispykreme](https://community.monzo.com/u/Chrispykreme)\ **Post date:** [1 May 2026 09:33 UTC](https://community.monzo.com/t/santander-chat/139428/1310 "2026-05-01T09:33:18Z")
Good catch Carl, just realised like Santander they removed all of their Text alerts other than the overdraft ones. I had a Spend & Save Plus account which I closed before Covid. ---
**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\ **Post date:** [1 May 2026 09:34 UTC](https://community.monzo.com/t/santander-chat/139428/1311 "2026-05-01T09:34:26Z")
Nearly got me excited then 😂 ---
**Author:** ![Chrispykreme](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Chrispykreme](https://community.monzo.com/u/Chrispykreme)\ **Post date:** [1 May 2026 10:05 UTC](https://community.monzo.com/t/santander-chat/139428/1312 "2026-05-01T10:05:47Z")
Sorry my bad… now if Nationwide… ---
**Author:** ![tired](https://avatars.discourse-cdn.com/v4/letter/t/f14d63/32.png) [@tired](https://community.monzo.com/u/tired)\ **Post date:** [1 May 2026 11:45 UTC](https://community.monzo.com/t/santander-chat/139428/1313 "2026-05-01T11:45:13Z")
> [@Chrispykreme](#): > > removed all of their Text alerts other than the overdraft ones. I get low balance texts from TSB. Uploading: image.png… I have an issue with Santander app, not sure if it is because I al on iOS beta. I can’t view personal details or apply for anything in the app, it asks for ID verification that never succeeds. Logging into online banking works fine and can change whatever I want to change with no issues. Chatted with them and they had no idea what was going on. Not so keen on calling them. ![image](https://global.discourse-cdn.com/monzo/original/3X/3/e/3eab2841a8c9550def727e282ca91c24a71ed1bb.png) ---
**Author:** ![Chrispykreme](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Chrispykreme](https://community.monzo.com/u/Chrispykreme)\ **Post date:** [1 May 2026 11:56 UTC](https://community.monzo.com/t/santander-chat/139428/1314 "2026-05-01T11:56:19Z")
I had that when I loaded it onto my ipad, I think it triggers as it thinks you have a new device, and maybe the beta caused this. To be honest the issues I had with banking apps and my degoogled phone, I went back to a pixel ---
**Author:** ![tired](https://avatars.discourse-cdn.com/v4/letter/t/f14d63/32.png) [@tired](https://community.monzo.com/u/tired)\ **Post date:** [1 May 2026 12:00 UTC](https://community.monzo.com/t/santander-chat/139428/1315 "2026-05-01T12:00:31Z")
The thing is i have been on betas for so long and this Santander issue started around June last year. It was working fine previous beta. Will try to switch to public release and see if that fixes it [Previous page](https://community.monzo.com/t/santander-chat/139428.md?page=54) [Next page](https://community.monzo.com/t/santander-chat/139428.md?page=56)