# Royal Mail keep delivering my post to someone else **URL:** \ **Category:** General Chat\ **Created:** [26 May 2020 10:17 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080 "2020-05-26T10:17:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 10:17 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/1 "2020-05-26T10:17:43Z")
Really getting fed up now. Last week my post was delivered to a neighbour who I don’t know where they live. The same has happened again today ?! It was a signed for parcel and on the rm website it has been signed for by someone else as they’re signature isn’t mine ? I’ve messaged them on twitter and I find this ridiculous ---
**Author:** ![gt94sss2](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gt94sss2](https://community.monzo.com/u/gt94sss2)\ **Post date:** [26 May 2020 10:21 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/2 "2020-05-26T10:21:40Z")
Like everyone else, the RM has been badly affected by Covid and lots of people who don’t usually deliver the post are doing so and/or are doing different rounds then normal - give them a break. > [@Venomx](#): > > It was a signed for parcel and on the rm website it has been signed for by someone else as they’re signature isn’t mine ? The Royal Mail are not collecting signatures at the moment for tracked items - it will be the postman’s signature - this is for the protection of their staff Their staff have been told to leave the parcel by the door, ring the bell and make sure it’s collected - then sign for it themselves. If not collected, they take the parcel away… they don’t leave it. ---
**Author:** ![Chapuys](https://avatars.discourse-cdn.com/v4/letter/c/e9a140/32.png) [@Chapuys](https://community.monzo.com/u/Chapuys)\ **Post date:** [26 May 2020 10:21 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/3 "2020-05-26T10:21:51Z")
It won’t help right now but adding extra details to your delivery address can aid better delivery, I used to have this happen a lot in my old house. I used to live at _69 Melbourne Lane_\*\*\* and at the bottom of the hill was a block of flats called “Melbourne House” which was also on _Melbourne Lane_. In the first 2-3 years of living there a lot of my mail went to _69 Melbourne House, Melbourne Lane_ instead of my house. Luckily the guy living there was very nice and walked up with the mail. I started adding to my address _69 Melbourne Lane (top of lane near Wales Street)_ and my mail never got lost again in the following 7. I never complained to Royal Mail either in the initial 3 years. Only once did a delivery driver complain I didn’t live on Wales Street 😅 ! \*\*\* I’ve changed the address name to a different address. ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 10:22 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/4 "2020-05-26T10:22:42Z")
Ok hopefully mate. I’ll check as soon as I get back ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 10:31 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/5 "2020-05-26T10:31:18Z")
> [@gt94sss2](#): > > If not collected, they take the parcel away… they don’t leave it. Ok I’m not at home atm but the postie has signed it and it says delivered on the RM app? ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [26 May 2020 10:43 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/6 "2020-05-26T10:43:13Z")
Unless gt94sss2 is your postman, he isn’t going to know where it is. Maybe a neighbour has it? They know you’re at work and they’ve taken it in for you. None of us know. You can ring your local sorting office or see if it’s there when you get home. ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 10:48 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/7 "2020-05-26T10:48:26Z")
> [@Revels](#): > > You can ring your local sorting office or see if it’s there when you get home. I don’t have a number for them but if it has gone to the wrong place again, I’ll go into my collection office and put in a complaint Last time I tried calling the Royal Mail I would only get through to an automated message ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [26 May 2020 10:52 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/8 "2020-05-26T10:52:55Z")
That will be the same place, that’s what I meant really. Where the depot is, where the post comes from. Your postman should really know the local area, but it may be a different one due to current staff levels. Can you get parcels delivered to work? This would stop things arriving as you’re not going to be at home. ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 11:18 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/9 "2020-05-26T11:18:10Z")
Ok it is here all ok 👌🏽 I was visiting my family , hopefully it’s rectified now Whether a neighbour brought it round or whether it was the postie I don’t know Thanks guys ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 12:17 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/11 "2020-05-26T12:17:58Z")
I have to be with people every day for my mental health ---
**Author:** ![lpoolrob](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/lpoolrob/32/36348_2.png) [@lpoolrob](https://community.monzo.com/u/lpoolrob)\ **Post date:** [26 May 2020 12:32 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/12 "2020-05-26T12:32:15Z")
> [@Venomx](#): > > Whether a neighbour brought it round or whether it was the postie I don’t know Think this is the second thread you made about parcels mysteriously appearing which already had a status of delivered? You seem to have very bad luck, or need to see why it is happening, or who is taking them in for you. If someone is taking them in for you, their goodwill might run short at some point. ---
**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\ **Post date:** [26 May 2020 12:36 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/13 "2020-05-26T12:36:07Z")
> [@Venomx](#): > > I was visiting my family Is that you, Dom? 😂 ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 12:37 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/14 "2020-05-26T12:37:27Z")
Well if it is the latter then I hope they direct the postie to where I live and it shouldn’t happen again ? Either way after the corona virus I hope it gets back to normal I’ve complained via email so hopefully it doesn’t happen again ---
**Author:** ![gt94sss2](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gt94sss2](https://community.monzo.com/u/gt94sss2)\ **Post date:** [26 May 2020 12:55 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/15 "2020-05-26T12:55:26Z")
> [@Venomx](#): > > I have to be with people every day for my mental health Perhaps you should stay with your family for the time being? You are putting then at higher risk of getting Covid by visiting them daily. > [@Venomx](#): > > I’ve complained via email Complained about what? That you weren’t in while the post was correctly delivered? With respect, for the sake of your mental health, I suggest you stop checking postal tracking systems, especially when you’re not physically in your property ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 12:58 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/16 "2020-05-26T12:58:13Z")
> [@gt94sss2](#): > > Complained about what? That you weren’t in while the post was correctly delivered? Nope. My post last week went to the wrong house and a neighbour brought it round during the night whilst i was asleep That’s what I complained about as it could have been important or expensive ---
**Author:** ![gt94sss2](https://avatars.discourse-cdn.com/v4/letter/g/ee7513/32.png) [@gt94sss2](https://community.monzo.com/u/gt94sss2)\ **Post date:** [26 May 2020 13:11 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/18 "2020-05-26T13:11:03Z")
> [@N26throwaway](#): > > His recent experiences with Royal Mail have been my normal for many years I haven’t had the same experience. Perhaps you should consider signing up to the [Royal Mail Survey](https://postalsurveys.tnsglobal.com/) which monitors mail sent/received to you. You need to agree to a) log survey items you receive and b) post items to other participants. In return, you get some free stamps etc. RM use the data to report on the quality of service stats to their regulator and identify problems/issues/delays ---
**Author:** ![RichardL](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/richardl/32/96402_2.png) [@RichardL](https://community.monzo.com/u/RichardL)\ **Post date:** [26 May 2020 13:16 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/19 "2020-05-26T13:16:20Z")
> [@Venomx](#): > > It was a signed for parcel and on the rm website it has been signed for by someone else as they’re signature isn’t mine ? > [@Venomx](#): > > Ok I’m not at home atm but the postie has signed it and it says delivered on the RM app? > [@Venomx](#): > > Ok it is here all ok 👌🏽 > I was visiting my family So you weren’t at home and they delivered it to your neighbour so that you didn’t have to rearrange delivery or go to the delivery office. > [@Venomx](#): > > I’ve complained via email so hopefully it doesn’t happen again Surely I’m not the only one confused no? They’ve done their job, I’m not sure what there is to complain about? If you don’t want parcels delivered to your neighbours best advice would be to: a. Make sure you’re in. b. Have the parcel delivered to the address you’re likely to be at. c. Use the option of delivery to your local post office (where possible). ---
**Author:** ![BritishLibrary](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/britishlibrary/32/97251_2.png) [@BritishLibrary](https://community.monzo.com/u/BritishLibrary)\ **Post date:** [26 May 2020 13:22 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/20 "2020-05-26T13:22:27Z")
I’ve had a few occaisons over the last ~9 months where post for my address (multiple flats at one house number) routinely get delivered to the same flats at the next house, (The “A” equivalent of my house number, if that makes sense). And vice versa, I get their post. Fine for normal mail but a bit of a pain when it’s a package - especially when conflicting schedules means it’s both hard to know somethings been misdelivered, and how to get hold of whoever has it. But Royal Mail do have a feedback form online you can fill out, I did so a while ago but not sure if I’ve seen any improvement. In my case it seems it’s broadly linked to the house number being with/without an “A”, so I can at least appreciate _why_ it happens. ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [26 May 2020 13:25 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/21 "2020-05-26T13:25:22Z")
> [@RichardL](#): > > Surely I’m not the only one confused no? They’ve done their job, I’m not sure what there is to complain about? Appreciate your post and some very valid points. As I said earlier I’m complaining about the post last week which went to the wrong address The post today was fine it was just my anxiety getting the better of me as I thought someone else had signed for it but it was just the postie ---
**Author:** ![RichardL](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/richardl/32/96402_2.png) [@RichardL](https://community.monzo.com/u/RichardL)\ **Post date:** [26 May 2020 13:28 UTC](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080/23 "2020-05-26T13:28:31Z")
Okie dokie. I’m sure it’s a difficult time for them with staff absence and all but hopefully they’ll be able to come to a resolution. [Next page](https://community.monzo.com/t/royal-mail-keep-delivering-my-post-to-someone-else/98080.md?page=2)